SOURCE: TrueShip

TrueShip Multi-Carrier Shipping Software

September 02, 2015 17:24 ET

Ecommerce Returns to Eclipse 30% This Holiday Season -- TrueShip's White Paper Offers Statistics & Solution for Retailers

SCOTTSDALE, AZ--(Marketwired - September 02, 2015) - TrueShip (http://www.trueship.com) -- the leading provider of automated returns management solutions (ReadyReturns) -- has issued a new white paper underscoring the prevalence of ecommerce returns statistics while educating retailers on a way to capitalize and actually profit from offering a lenient returns policy that’s favored by consumers.

With projections estimating that over 33% of products will be returned this year, retailers are bracing for an influx in returned goods following the holiday shopping season rush. As consumers prepare to open their wallets for what experts are saying will be the most valuable shopping season in internet history, preparedness should be the primary focus for retailers that are seeking to cash in.

Shoppers are going to drop an estimated $350 billion on goods at online stores this year, a sharp increase from last year’s spending tally. But, returns are also expected to peak at about 30-33% this holiday shopping season, too.

Ongoing studies have already revealed that over 80% of consumers view stores that offer lenient returns policies more favorable, and that over 60% consumers take the time to read a returns policy before they make a buying decision.

TrueShip’s new white paper helps retailers prepare for this forthcoming seasonal shopping rush by educating them about the most prevalent ecommerce returns statistics currently available.

It covers the following elements:

  • Ecommerce returns statistics.
  • 30% of ecommerce products are returned.
  • 66% of shoppers read the returns policy.
  • 65% of returns are not the consumer’s fault.
  • Inconvenient returns deter 80% of shoppers.
  • 81% of shoppers want simple returns.
  • 79% of shoppers want free return shipping.
  • Infographic: “2015 Ecommerce Returns Statistics.”

“An e-retailer returns policy is a very important cog in the ecommerce wheel and conversion funnel,” explained Michael Lazar, Director of Online Marketing at TrueShip. “If you are not engaging users properly and offering a convenient, automated and efficient returns policy, there’s a good chance that shoppers will take their business elsewhere during the holiday shopping rush.”

Read the full guide at: www.trueship.com/articles/ecommerce-returns-statistics-key-facts-you-need-to-know

New users can start a 30-day trial of ReadyReturns automated online retail returns software by visiting: http://www.trueship.com/products/readyreturns

About TrueShip

#ShipSmarter -- TrueShip is the original architect of multi-carrier ecommerce shipping software. ReadyShipper shipping software integrates into the most widely used shopping carts and online marketplaces. It is an easy-to-use order fulfillment solution designed to save e-retailers time and money.

Start a 14-day trial of ReadyShipper shipping software by visiting: http://www.TrueShip.com/products/ReadyShipper

About ReadyReturns

#ReturnsHappen -- ReadyReturns is a customer-facing, plug-and-play, self-service online product returns software solution. It integrates into virtually any website without any programming. ReadyReturns lets customers make returns from a website by filling out a simple form and printing the return shipping label. E-retailers set the rules of the returns, including things like return shipping and restocking fees.

Start a 30-day trial of ReadyReturns by visiting: http://www.trueship.com/products/readyreturns

Email: support@trueship.com

Embedded Video Available: https://www.youtube.com/watch?v=iT61wv8wud8

Contact Information

  • Press Contact
    Michael Lazar
    Director of Online Marketing
    Tel: (877) 818-7447