SOURCE: edjuster Inc.

edjuster Inc.

May 04, 2017 08:39 ET

edjuster releases Fort McMurray case study on the anniversary of the wildfire

OTTAWA, ON--(Marketwired - May 04, 2017) - edjuster, North America's leading provider of SaaS-based software and services to the property contents insurance marketplace, today released a case study highlighting the company's experience onsite during the Fort McMurray (Fort Mac) wildfires.

The Fort Mac wildfire is considered the single largest catastrophic event the Canadian Insurance industry has ever seen and the largest claims event assignment that edjuster's team of contents claims specialists has ever managed, with over $6B reported in catastrophic loss and thousands of displaced homeowners.

edjuster deployed 105 team members' onsite, including 61 "boots on the ground" Content Specialists, working on claims for a period of over six months. The team was deployed to work with insurers to gather inventory on policyholder's home contents, using a proven methodology to assist with accurate and efficient inventory and valuation. Managing over 1000 personal property claims, and 65% of overall total loss house fires, our team helped to remove the time, frustration and burden for policyholders, quickly, so they could address the more important aspects of their lives.

To date in Fort Mac, edjuster has managed over $150 million in replacement cost value (RCV), which is a record high. A unique combination of people, services and technology contributed to the successful facilitation of this process. Our team on the ground provided the in-person touch, coupled with our exclaim SaaS technology that streamlined the processing of all contents valuation and inventory processing.

To learn more about edjuster's experience in Fort Mac, read the case study.

"edjuster assisted Unifund customers with their specific needs, managing their contents claims, under the most difficult conditions -- while maintaining the high levels of customer service that policyholders have come to expect from Unifund," said Charles (Chuck) Lindner, CIP CRM, Senior Technical Consultant, Unifund Canada. "edjuster worked closely with our adjusters to continually ensure they remained up to date on claims status via advanced reporting progress updates."

"Fort Mac presented a uniquely challenging engagement for our team, which required a strong combination of people and technology to support a successful outcome," said Andy Williams, edjuster's CEO. "We are pleased to have played a role in helping the affected residents begin taking steps in reclaiming their homes and lives, after such a devastating experience."


edjuster is North America's leading provider of SaaS-based software and services to the property contents insurance marketplace, offering insurers and their policyholders the assurance of performance excellence guaranteed on claims services-leveraging a combination of people and technology. edjuster offers a suite of customizable services, providing end-to-end solutions for all types and sizes of contents claims, from outsourcing support services to software as a service (SaaS) of its exclaim contents valuation platform. Our non-partisan, performance excellence guaranteed approach enhances the image and reputation of our insurer clients and ensures that policyholders remain satisfied and loyal.

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