SOURCE: Aberdeen Group

Aberdeen Group

June 10, 2010 13:10 ET

Effective Sales and Use Tax Management: Reducing Errors and Increasing Productivity

BOSTON, MA--(Marketwire - June 10, 2010) -  In a newly released report, Effective Sales and Use Tax Management: Reducing Errors and Increasing Productivity, Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), found that top companies were able to dramatically reduce their corporate risk profile, and maintain sales and use tax (SUT) and / or value-added tax (VAT, for multi-national companies) compliance, by leveraging automated tax management tools. These tools range from tax calculation engines, filing and remittance systems, to audit control solutions. Gaining visibility to state, regional, or jurisdictional SUT requirements, while having capabilities to assess level of audit exposure and risk, has been a core priority among companies across all industries. As such, there is a continued need to utilize new technologies and services available to support SUT compliance initiatives.

The use automated tax calculation, preparation, filing, and remittance is becoming more pervasive in a globalizing economy. Though such solutions are available, the benefits of audit exposure and compliance risk reduction can only be realized if these technologies and aligned with process improvements. Over 100 companies were surveyed between March and April of 2010 to identify practices and current capabilities in transaction tax management. The top-performing companies demonstrated that to achieve a high-level of success in managing indirect taxes (e.g., SUT and VAT) a strategic combination of process re-engineering and software automation should be implemented.

"Top-performing companies are growing steadily to include new sales territories and supplier relationships each day. With more responsibilities ahead to comply with the multitude of dynamic tax rates, Top companies need to continue to use automated tax solutions to stay competitive," explains William Jan, Senior Analyst of Financial Management & GRC at Aberdeen Group. "Dedicating staff time to work with government auditors and / or correct tax mistakes creates additional operating costs -- funds that could otherwise be invested in more productive activities. Top companies demonstrate significant year-over-year cost reductions in audit penalties, fines, overpayments, and corrective labor."

This report is designed to provide guidance on effective SUT management in light of a heavily dynamic transaction tax environment.

A complimentary copy of this report is made available due in part by the following underwriters: ADP, CCH, and Avalara. To obtain a complimentary copy of the report, please visit:

Visit for additional access to complimentary reports.

About Aberdeen Group, a Harte-Hanks Company
Aberdeen ( provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.

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