SUNNYVALE, CA--(Marketwired - Oct 5, 2016) - eGain (
Maureen directed two major transformation initiatives at VA, which is the largest integrated healthcare system in the US:
- The Veterans Relationship Management (VRM) program, a multi-year enterprise wide strategic business and IT series of integrated projects focused on access and improved customer service for Veterans, Service Members and the partner organizations who support them.
- Enterprise Access & Integration (EA&I), where she was responsible for building, deploying, and maintaining the processes and technology needed for a high-touch, technology-enabled customer service experience.
"The healthcare sector offers exciting innovation opportunities to transform patient engagement and control costs," said Maureen Ellenberger. "With its broad and deep solution for knowledge-guided customer engagement, eGain uniquely addresses the need for smarter digital engagement in this market."
"Driven by the digital customer and the cost-curve bending imperative, proactive patient engagement has become a no-brainer," said Ashu Roy, eGain CEO. ""Maureen will help us operationalize innovative use cases and effective partnerships to deliver transformational healthcare outcomes, as she did at VA."
Maureen is hosting a breakfast for healthcare industry executives at eGain Digital+AI conference, being held on October 11, 2016, in Chicago. Sign up now to reserve your seat -- registration will be open till October 10, 2016, 12 Noon Central Time.
About eGain
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, visit http://www.egain.com/.
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.egain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
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Meenakshi Sharma
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