SOURCE: eGain

eGain

April 11, 2011 07:45 ET

eGain to Demonstrate Benefits of Knowledge-Infused CRM at COLLABORATE 11, the Technology and Applications Forum for the Oracle Community

Industry Leader in Knowledge Management to Showcase How Knowledge-Infused CRM Dramatically Improves Customer Experience and Contact Center Productivity

MOUNTAIN VIEW, CA and ORLANDO, FL--(Marketwire - Apr 11, 2011) - eGain Communications Corporation (OTCBB: EGAN), the leading provider of cloud and on-site customer interaction hub software, today announced that it is exhibiting at COLLABORATE 11 at the Orange County Convention Center in Orlando, Florida, April 10-14 at Booth #1337.

Oracle's COLLABORATE forum is the place for Oracle applications and technology users to share real-world experience with over 5,000 of their peers -- and to learn how to solve the most pressing business challenges with solutions from experts such as eGain, a Gold level member of Oracle PartnerNetwork (OPN) and a member of the Oracle Application User Group (OAUG).

Visitors to the eGain booth will get to see the power of integrated CRM and Knowledge Management, and how it helps improve call center operational metrics as well as customer and agent experience. eGain offers Oracle Validated Integration of eGain Knowledge 10 with Oracle CRM On Demand Release 18, and Oracle's Siebel Customer Relationship Management (CRM), Release 8.1 through the Oracle PartnerNetwork (OPN).

eGain's knowledge management solutions have been implemented by hundreds of companies to enable superior customer service that is consistent across interaction channels. The eGain approach of a single agent and customer knowledge base with the ability to federate multiple content sources and provide multiple paths to it translates to better findability, greater contact center productivity and increased customer satisfaction. Innovative features such as eGain Multisearch™, natural language processing, chatbot assistance and guided help through Case-Based Reasoning (CBR), and social knowledge management make for exceptional service experiences and knowledge ROI. Additional information on eGain's knowledge management solutions can be found at: http://www.egain.com/products/knowledge_management.asp

eGain will showcase knowledge-infused CRM at booth #1337.

About eGain

eGain (OTCBB: EGAN) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales -- across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs).

Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter (http://twitter.com/egain) and Facebook (http://facebook.com/egain).

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