SOURCE: eGain Communications Corporation

March 13, 2008 04:30 ET

eGain Expand Their Channel to Poland With CUBE. Corporate Release S.A.

Relationship Will Strengthen Market Penetration Into Eastern Europe

SLOUGH, UK--(Marketwire - March 13, 2008) - eGain Communications Corporation (OTCBB: EGAN), a leading provider of customer service and contact centre software, is today announcing its newest channel partner, CUBE. Corporate Release S.A. based in Poland. The relationship will strengthen regional market penetration by eGain and enable companies in Poland to purchase contact centre customer service solutions from a single, local vendor.

CUBE. Corporate Release S.A., set up in December 2006, is part of AKJ Group S.A. CUBE and specializes in creating and supplying innovative technology solutions for medium-sized and large enterprises in the IT and telecommunications sector.

"eGain is delighted to work with CUBE and we believe that this partnership will have a positive impact in the Contact Centre industry in Poland," said Andrew Mennie, Vice President EMEA at eGain. "CUBE is a young, talented and vibrant organization and their commitment and local market knowledge of the customer service and contact centre industry will provide enormous additional value to our customers in the region."

CUBE has 80 employees based on a young yet experienced and talented team. They have a strong focus on delivering rapid ROI to their customers through high value solutions. The company currently operates solely in Poland, but it has future plans to expand into the Ukrainian and Romanian markets.

"We are thrilled to share a common mission with a global leader like eGain and are very optimistic about the prospects in the regional market. By working with eGain we can help clients deal with increasing volumes of interactions in an efficient and effective manner, improving customer service and delivering significant cost savings," said Pawel Konior, Senior Solution Manager at CUBE. Corporate Release.

About eGain

eGain (OTCBB: EGAN) is a leading provider of customer service and contact centre software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsized companies worldwide, eGain has been helping organisations achieve and sustain customer service excellence for more than a decade. Twenty-four of the fifty largest global companies rely on eGain to transform their traditional call centres, help desks and web customer service operations into multichannel customer interaction hubs and to extend their service-based competitive advantage.

eGain Service™ 7, the company's software suite, includes integrated, best-in-class applications for web self-service, email management, knowledge management, live web collaboration through chat and cobrowse, automation of fax and paper-based service interactions, case management, and service fulfilment. These robust applications are built on the eGain Service Management Platform™ (eGain SMP™), a scalable next-generation framework that includes end-to-end service process management, multichannel, multisite contact centre management and certified out-of-the-box integrations with leading call centre, content, and business systems.

eGain OnDemand™, the industry's first-ever on-demand eService software, is a proven, robust and scalable solution that has been used by companies of all sizes, in the last eight years, to rapidly build customer interactions hubs.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: London: +44 (0) 1753 464646; Dublin: +353 1 8472290; United States: +1 800 821 4358.

About CUBE. Corporate Release plc

CUBE specializes in the areas such as IT and business consulting, expert services, requirements analysis, application integration, technical consultancy, development and deployment of solutions supporting operational processes in the telecommunications companies, maintaining IT systems, full-time training and e-learning. Our company is distinguished by very fast and stable growth, highly experienced, motivated staff and attention to detail. This reflects the high quality of our services.

Contact Information

  • Media contacts
    eGain EMEA
    Hilary de Rover
    eGain Communications Ltd
    Tel: +44 (0) 1753 464689
    Email: hderover@egain.com