Contact Information: eGain media contact: Jamie Abayan Phone: 650-230-7532 Email: pr@egain.com
eGain Is the Leading eService Software Provider for Top 500 Web Retailers, According to Magazine Survey
eGain Service(TM) Is #1 in Customer Service Software and the Runner-Up in CRM Systems in Internet Retailer Magazine's Survey of Top 500 US-Based Web Retailers in 2007
| Source: eGain
MOUNTAIN VIEW, CA--(Marketwire - September 6, 2007) - eGain Communications Corporation (OTCBB : EGAN ), provider of the top-rated* customer service and contact center
software for in-house or on-demand SaaS deployment, today announced
eGain® Service™ was ranked the #1 customer service software and the
runner-up in CRM systems in the annual survey of the top 500 US-based web
retailers, conducted by Internet Retailer magazine in 2007.
E-commerce companies listed in Internet Retailer's Top 500 Guide use
products and services from more than 200 vendors. These solutions, which
fall into one or more of 16 categories, play a significant role in a
retailer's ability to stay open for business whenever customers are ready
to buy. The top two vendors in each category were determined based on
research conducted by the publication, which analyzed how frequently
suppliers were cited by merchants.
eGain Service is the industry's most comprehensive customer interaction hub
software suite. Available on-premise or on-demand, eGain Service includes
integrated, award-winning applications for call tracking and resolution,
contact center knowledge management, multi-modal web self-service
(including dynamic FAQs, chatbot self-service, search, browse, and guided
help), email management, chat, web collaboration, fax and postal mail
management, notifications and service fulfillment, based on a common
platform, eGain CIH™. The solution helps retailers provide superior
customer experience, improve online conversion, and reinforce brand equity.
At an operational level, eGain Service helps improve contact center agent
productivity, reduce transaction abandonment in areas such as form-filling
and online shopping, improve website stickiness, generate revenue at the
point of service, and curb customer service costs.
Additional information about eGain Service is available at:
http://www.egain.com/products/multichannel_service.asp
"eGain has provided customer interaction hub software to marquee retail
companies around the world in order to help them provide memorable customer
service experiences and enhance revenue by improving online conversion,"
said Ashu Roy, eGain CEO. "We are pleased to get this recognition from the
largest web retailers in the US."
About the Top 500 Guide
With 376 pages -- 47% more than last year's Edition -- the 2007 Edition of
Internet Retailer's Top 500 Guide is the only authoritative ranking and the
most comprehensive analysis of America's 500 largest e-retailers based on
their annual sales on the web. From the publishers of Internet Retailer,
the leading information provider for the
e-retailing industry, this all new Top 500 Guide contains the very latest
competitive data on the leaders of web-based retailing who account for
nearly two-thirds of $135-billion e-retailing industry in the U.S.
Additional information on the Top 500 Guide is available at the following
URL:
http://www.internetretailer.com/top500/
About eGain
eGain (OTCBB : EGAN ) is a leading provider of customer service and contact
center software for in-house or on-demand SaaS deployment. For more than a
decade, the world's largest companies have relied on eGain to transform
their traditional call centers, help desks, and web customer service
operations into multichannel customer interaction hubs. Based on the Power
of One™, the concept of one unified platform for multichannel customer
interaction and knowledge management, these hubs enable dramatically
improved customer experience, unified multichannel customer service,
end-to-end service process efficiencies, and enhanced contact center
performance.
Headquartered in Mountain View, California, eGain has an operating presence
in 18 countries and serves more than 800 enterprise customers worldwide. To
find out more about eGain, visit www.eGain.com or call the company's
offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental
Europe).
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the
United States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks of the
respective companies.
*Source:
2007 Forrester Wave™ report on interaction-centric customer service
management software: #1 in "strategy," "customer service" product
capabilities, "architecture and platform," "product strategy," "corporate
strategy," and "customer base"
2006 Forrester Wave report on eService: Rated as a leader in current
offering and strategy with the highest scores in 14 enterprise-critical
criteria
2005 Forrester Wave on eService: Rated #1 in "current offering"
2005 Patricia Seybold Group Bull's Eye Reports on Cross-Channel,
Cross-Lifecycle Customer Service -- overall capabilities, knowledge
management, architecture and analytics