SUNNYVALE, CA--(Marketwired - Jun 21, 2016) - eGain (NASDAQ: EGAN), the leading provider of cloud customer engagement solutions, today announced that the eGain Knowledge Snap-in for Avaya Breeze™ has been selected for a 2016 Avaya DevConnect Innovation Award. The eGain Knowledge Snap-in for Avaya Breeze helps eliminate the customer frustration built up while waiting for "the next available agent." The Snap-in sends an SMS link to the customer, enabling them to access relevant content while keeping their place in queue.
"We are pleased to recognize eGain for their excellence in teamwork and innovation," said Eric Rossman, vice president, Developer Relations, Avaya. "The eGain Knowledge Snap-in for Avaya Breeze™ helps improve customer experience and control costs by delivering relevant information to customers through digital self-service as they wait on the IVR."
"Innovation is in our DNA," said JC Rao, VP of Services and Support at eGain. "We are pleased to receive this recognition and add value to joint clients with our knowledge Snap-in for Avaya."
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, visit http://www.egain.com/.
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.egain.com.
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