MOUNTAIN VIEW, CA--(Marketwire - February 26, 2009) - eGain Communications Corporation (
OTCBB:
EGAN), the leading provider of multichannel customer service and knowledge
management software, on-site and on-demand, announced today that KMWorld
(
www.kmworld.com) has included eGain in its 2009 list of "100 Companies
that Matter in Knowledge Management."
KMWorld's list is selected by knowledge management practitioners,
theorists, analysts, vendors, and customers and represents the list of
vendors that make the most impact in knowledge management.
"Being included in the KMWorld list for the third consecutive year
reinforces eGain's track record as a pioneer and innovator in knowledge
management," said Ashu Roy, Chairman and CEO of eGain. "With our unified,
multichannel knowledge management solution, companies are able to provide
consistent, effective, and efficient customer service across interaction
channels, while driving down costs."
"Each company embodies as part of its culture agile and limber execution of
its mission, embracing a spirit of both adaptability and innovation," said
Hugh McKellar, KMWorld editor in chief.
eGain's knowledge management solution offers comprehensive capabilities for
knowledge capture, adaptive content management, the industry's broadest
choice of access methods, and easy integration with existing enterprise
content assets. The solution is an integral part of eGain® Service™,
an award-winning software suite for multichannel customer service and
knowledge management.
The 2009 list of "100 Companies that Matter in Knowledge Management" will
be published in the March issue of KMWorld magazine.
About KMWorld
The leading information provider serving the Knowledge, Document and
Content Management systems market, KMWorld informs more than 50,000
subscribers about the components and processes -- and subsequent success
stories -- that together offer solutions for improving business
performance. KMWorld is a publishing unit of Information Today, Inc.
About eGain
eGain (
OTCBB:
EGAN) is the leading provider of multichannel customer
service and knowledge management software for in-house or on-demand
deployment. For over a decade, hundreds of world's largest companies have
relied on eGain to transform their traditional call centers, help desks,
and web customer service operations into multichannel Customer Interaction
Hubs (CIH). Based on the Power of One™ -- the concept of one unified
platform for customer interaction and knowledge management -- eGain
solutions help improve customer experience, optimize end-to-end service
process, increase sales, and enhance contact center performance.
Headquartered in Mountain View, California, eGain has operating presence in
North America, EMEA and APAC. To learn more about us, visit
www.eGain.com
or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or
+91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the
United States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks of the
respective companies.
Contact Information: eGain Media Contact:
Connie Pheng
Phone: 650-230-7449
Email: pr@egain.com