Contact Information: Media contact: Maeve Naughton eGain Communications Corporation phone: 650-230-7449 Email: pr@egain.com
eGain Named "One to Watch for 2007" Award Winner by CRM Magazine
eGain Recognized for Continued Innovation and Customer Satisfaction in Customer Interaction Management Software and Services
| Source: eGain
MOUNTAIN VIEW, CA -- (MARKET WIRE) -- April 5, 2007 -- eGain Communications (OTCBB : EGAN ),
provider of the industry's top-rated* customer service and contact center
software for in-house or on-demand SaaS deployment, announced today that
CRM magazine has named eGain as the "One to Watch for 2007" in the
web-support services category.
The award was based on a combination of measures that included revenue,
year-over-year growth, and reputation for customer satisfaction, depth of
functionality, and company direction.
"The 'One to Watch' award was given to eGain for its continued innovation
in software and services for implementing customer interaction hubs. I
look forward to seeing their continued growth," said David Myron, Editorial
Director, CRM magazine.
Jointly conceived and developed by eGain and its blue-chip customers, eGain
Service™ directly addresses the mindset of today's consumers, who expect
a broad choice of communication channels and superior service quality when
interacting with their favorite brands. The software suite combines deep
knowledge management and process automation tools with a rich set of
applications for managing the ever-growing volume of interactions through
traditional as well as emerging communication channels. The customer
interaction hub (CIH) approach centralizes channel management, knowledge
bases, business rules, and analytical engines, and drastically reduces the
cost of managing multiple channels while improving customer experience and
process efficiencies.
Launched in October 2006, eGain Service 7.6 is the industry's first
solution to support short message service (SMS) customer service
interactions as well as next-generation web self-service, chat, cobrowsing,
email, fax, postal mail, notification management, call tracking and
resolution, knowledge management, and service fulfillment. The solution
can be deployed on-demand or on-premise. Details about eGain Service are
available at http://www.egain.com/products/index.asp.
"Customer focus and innovation have always been cornerstones of our
business strategy and operating philosophy," said Ashu Roy, CEO of eGain.
"We are pleased to win this prestigious award from CRM magazine, the
premier publication in the customer relationship management space."
*Source: 2005 Patricia Seybold Group's bull's eye reports on cross-channel,
cross-lifecycle customer service -- overall capabilities, knowledge
management, architecture and analytics; 2005 Forrester Wave report on
eService
About eGain
eGain (OTCBB : EGAN ) is a leading provider of customer service and contact
center software for in-house or on-demand SaaS deployment. Trusted by
prominent enterprises worldwide, eGain has been helping businesses achieve
and sustain customer service excellence for more than a decade. 24 of the
50 largest global companies rely on eGain to transform their traditional
call centers, help desks, and web customer service operations into
multichannel customer interaction hubs. These hubs enable dramatically
improved customer experience, unified multichannel customer service,
end-to-end service process efficiencies, and enhanced contact center
performance.
Headquartered in Mountain View, California, eGain has an operating presence
in 18 countries and serves more than 800 enterprise customers worldwide. To
find out more about eGain, visit www.eGain.com or call the company's
offices: 800-821-4358 (United States), 1753-464646 (UK and rest of Europe).