Contact Information: Media contact: Connie Pheng Phone: 650-230-7449 Email: pr@egain.com
eGain Named "One to Watch" in Web Self-Service by CRM Magazine
eGain Recognized for Innovation in Web Self-Service Category of 2009 CRM Magazine Service Awards
| Source: eGain
MOUNTAIN VIEW, CA--(Marketwire - April 15, 2009) - eGain Communications Corporation (OTCBB : EGAN ), the leading provider of multichannel customer service and knowledge
management software, on-site and on-demand, today announced that CRM
magazine has named the company as the "One to Watch" in the Web
Self-Service category of the 2009 Service Awards.
The selection was based on a combination of measures that included revenue,
year-over-year growth, reputation in customer satisfaction, depth of
functionality, and company direction.
"eGain was selected for this recognition because it provides a
comprehensive solution for web self-service, which helps businesses not
only boost customer experience but also reduce customer service costs,"
said David Myron, Editorial Director at CRM magazine.
For over 15 years, eGain has been enabling enterprise companies around the
globe provide superior web self-service experiences. eGain®
SelfService™ enables organizations to offer multimodal web self-service
through the industry's broadest set of information access methods including
dynamic FAQs, search, browse, guided help, and chatbots. It also provides a
seamless transition from self-service to agent-assisted service through a
common platform for customer interaction and knowledge management.
eGain was the first company to introduce an emotionally intelligent
multilingual chatbot as well as guided web self-service, using Case-Based
Reasoning (CBR) technology. Furthermore, eGain SelfService has been proven
in on-site and on-demand deployments for over a decade.
Details of eGain's web self-service solution are available at:
http://www.egain.com/products/web_self-service.asp.
"eGain is a trail-blazer in web self-service with many industry-first
innovations," said Ashu Roy, Chairman and CEO of eGain. "We are pleased to
be selected as the 'One to Watch' in web self-service by CRM magazine, a
premier publication."
An expanded version of the results have been published in the April 2009
issue of CRM magazine -- available in print and in digital format at:
www.nxtbook.com/nxtbooks/crmmedia/crm0409/index.php.
About CRM Magazine
CRM magazine is the leading publication of the customer relationship
management industry, covering sales, marketing, customer service, and
strategy. The magazine also administers and hosts the annual CRM Evolution
conference. Each of these properties is designed to serve customer-centric
business initiatives, and leaders who recognize CRM as a key strategy for
creating enhanced customer value in any industry. For more information
about the magazine, its editorial calendar, or CRM in general, please visit
us on the Web at http://www.destinationCRM.com, or on Twitter at @CRM
(http://twitter.com/CRM) and @destinationCRM
(http://twitter.com/destinationCRM). The destinationCRM Web site (which is
updated daily) and the monthly magazine are properties of CRM Media, a
division of Information Today, Inc.
About eGain
eGain (OTCBB : EGAN ) is the leading provider of multichannel customer
service and knowledge management software for on-site or on-demand
deployment. For over a decade, hundreds of the world's largest companies
have relied on eGain to transform their traditional call centers, help
desks, and web customer service operations into multichannel customer
interaction hubs (CIHs). Based on the Power of One™, the concept of one
unified platform for multichannel customer interaction and knowledge
management, eGain solutions improve customer experience, optimize service
processes end to end, increase sales, and enhance contact center
performance.
Headquartered in Mountain View, California, eGain has an operating presence
in North America, EMEA, and APAC. To find out more about eGain, visit
www.eGain.com or call our offices: +1-800-821-4358 (US),
+44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the
United States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks of the
respective companies.