Contact Information: eGain Media Contact: Maeve Naughton Tel: 650-230-7449 Email: pr@egain.com
eGain Named to Software Magazine's 24th Annual "Software 500" List for Fourth Year in a Row
Software Magazine Ranks eGain as One of the World's 500 Largest Software Companies
| Source: eGain Communications Corp.
MOUNTAIN VIEW, CA -- (MARKET WIRE) -- October 25, 2006 -- eGain Communications Corp. (OTCBB : EGAN ),
provider of the industry's top-rated* customer service and contact center
software for in-house or on-demand deployment, today announced its
inclusion on the Software 500, Software Magazine's list of the world's
foremost software and services providers.
The Software 500 is a revenue-based ranking of the world's largest software
and services suppliers targeting medium to large enterprises, their IT
professionals, software developers, and business managers involved in
software and services purchasing. The ranking is based on total worldwide
software and services revenue for 2005. This includes revenues from
software licenses, maintenance and support, training and software-related
services and consulting. Suppliers are not ranked on their total corporate
revenue, since many have other lines of business, such as hardware. The
financial information was gathered by a survey prepared by King Content Co.
and posted at www.Softwaremag.com, as well as from public documents.
"The software industry continues to be dynamic with more than 90 new
companies on the list this year," says John P. Desmond, editor of Software
Magazine and Softwaremag.com. "The Software 500 helps CIOs, senior IT
managers and IT staff create the short list of business partners. It is a
quick reference of vendor viability."
"Being part of the Software 500 for the fourth year in a row is a great
honor for eGain," said Ashu Roy, CEO of eGain. "Moving up almost 30 spots
from last year shows the increasing importance of customer service as a
business differentiator and the growing demand for robust customer
interaction hub software."
The "Software 500" list is published online at www.softwaremag.com.
About Digital Software Magazine, the Software Decision Journal, and
Softwaremag.com
Digital Software Magazine, the Software Decision Journal, has been a brand
name in the high-tech industry for nearly 30 years. Softwaremag.com, its
Web counterpart, is the online catalog to enterprise software and the home
of the Software 500 ranking of the world's largest software and services
companies, now in its 24th year. Software Magazine and Softwaremag.com are
owned and operated by King Content Co.
About King Content Co. and the Software Marketing Perspectives Conference &
Expo
King Content Co., owner of Software Magazine, is holding the third annual
Software Marketing Perspectives Conference & Expo at the Marriott Boston in
Newton, Mass., May 23-25, 2007. A Call for Papers will be issued in October
and will be open through the end of November. The SMP event brings together
technology product managers, marketing communications and public relations
professionals in a two-day conference program. Conference attendees aim to
increase their personal success by learning from their peers and making
connections. More information about the 2007 event will be coming soon.
About eGain
eGain (OTCBB : EGAN ) is a leading provider of customer service and contact
center software for in-house or on-demand deployment. Trusted by prominent
enterprises and growing midsize companies worldwide, eGain has been helping
organizations achieve and sustain customer service excellence for more than
a decade. 24 of the 50 largest global companies rely on eGain to transform
their traditional call centers, help desks, and web customer service
operations into multichannel customer interaction hubs. These hubs enable
dramatically improved customer experience, unified multichannel customer
service, end-to-end service process efficiencies, and enhanced contact
center performance.
Headquartered in Mountain View, California, eGain has an operating presence
in 18 countries and serves over 800 enterprise customers worldwide. To find
out more about eGain, visit www.eGain.com or call the company's offices:
800-821-4358 (United States), 1753-464646 (UK and rest of Europe).
* Source: 2005 Patricia Seybold Group's bull's eye reports on
cross-channel, cross-lifecycle customer service -- overall capabilities,
knowledge management, architecture and analytics; 2005 Forrester Wave
report on eService
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the
United States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks of the
respective companies.