SOURCE: eGain

February 22, 2007 07:00 ET

eGain Named to KMWorld Magazine's "100 Companies That Matter in Knowledge Management"

KMWorld Continues to Recognize eGain's Track Record of Innovation and Business Value Delivery Through Knowledge Management Software and Best Practices

MOUNTAIN VIEW, CA -- (MARKET WIRE) -- February 22, 2007 -- eGain Communications Corporation (OTCBB: EGAN), provider of the industry's top-rated* customer service and contact center software for in-house or on-demand SaaS deployment, announced today that KMWorld (www.kmworld.com) has named eGain to the 2007 list of "100 Companies that Matter in Knowledge Management."

KMWorld's list of "100 Companies that Matter" is selected by knowledge management practitioners, theorists, analysts, vendors, and customers that represent the list of vendors that make the most impact in knowledge management.

"If there is a single trait shared by the companies listed in the KMWorld '100 Companies that Matter in Knowledge Management', it is their determination to treat their entire constituency chain, from top to bottom, with respect and without hubris. Clearly, attitude alone doesn't warrant inclusion on the list, attitude must be accompanied by elegance in the design and implementation of their software," said Hugh McKellar, KMWorld editor in chief.

eGain's knowledge management software offers comprehensive capabilities for knowledge capture, adaptive content management, flexible information access and easy integration with existing enterprise content assets. The solution includes two decades of best practices and is used by blue-chip clients around the world in multichannel contact centers, helpdesks and web self-service sites to improve customer service quality, consistency and compliance, increase agent productivity, enhance revenue through contextual upsell and cross-sell, and curb support costs. The solution is an integral part of eGain Service™, a comprehensive software suite that helps companies transform their traditional contact centers into unified customer interaction hubs.

In-depth information on eGain Service is available at the following URL: http://www.egain.com/products/multichannel_service.asp

eGain is a pioneer in knowledge management with a long track record of adding business value," said Ashu Roy, CEO of eGain. "We are pleased with KMWorld's recognition that we are one of the 100 companies that matter most in knowledge management."

The 2007 list of "100 Companies that Matter in Knowledge Management" will be published in the March issue of KMWorld magazine.

About KMWorld

The leading information provider serving the Knowledge, Document and Content Management systems market, KMWorld informs more than 50,000 subscribers about the components and processes -- and subsequent success stories -- that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.

About eGain

eGain (OTCBB: EGAN) is a leading provider of customer service and contact center software for in-house or on-demand SaaS deployment. Trusted by prominent enterprises worldwide, eGain has been helping businesses achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves more than 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: 800-821-4358 (United States), 1753-464646 (UK and rest of Europe).

*Source: 2005 Patricia Seybold Group's bull's eye reports on cross-channel, cross-lifecycle customer service -- overall capabilities, knowledge management, architecture and analytics; 2005 Forrester Wave report on eService

Contact Information

  • Media contact:
    Maeve Naughton
    eGain Communications Corporation
    phone: 650-230-7449
    Email: pr@egain.com