Contact Information: eGain Media Contact: Connie Pheng Phone: 650-230-7449 Email: pr@egain.com Software 500 Media Contact: Tracy Kunichika Software 500 Project Leader Email: Tracyk@softwaremag.com
eGain Named to Software Magazine's Annual Software 500 List for Seventh Year in a Row
Software Magazine Ranks eGain as One of the World's Largest Software Companies in Its 27th Annual List
| Source: eGain
MOUNTAIN VIEW, CA--(Marketwire - September 21, 2009) - eGain Communications Corporation (OTCBB : EGAN ), the leading provider of multichannel customer service and knowledge
management software, on-site and on-demand, today announced its inclusion
in the Software Magazine's Software 500 ranking of the world's largest
software and service providers, now in its 27th year.
"The 2009 Software 500 results show that revenue growth in the software and
services industry was healthy, with total Software 500 revenue of $491.3
billion worldwide for 2008, representing 8.8% growth from the previous
year," says John P. Desmond, editor of Software Magazine and
Softwaremag.com.
"The Software 500 helps CIOs, senior IT managers and IT staff research and
create the short list of business partners," Desmond says. "It is a quick
reference of vendor viability. And the online version to be posted soon at
www.Softwaremag.com is searchable by category, making it what we call the
online catalog to enterprise software."
The ranking is based on total worldwide software and services revenue for
2008. This includes revenues from software licenses, maintenance and
support, training and software-related services and consulting. Suppliers
are not ranked on their total corporate revenue, since many have other
lines of business, such as hardware. The financial information was gathered
by a survey prepared by King Content Co. and posted at www.Softwaremag.com,
as well as from public documents.
"Being named for the seventh year in a row to the Software 500 is an honor
for eGain," said Ashu Roy, Chairman and CEO of eGain. "eGain's ranking has
improved since last year's list, reinforcing the growing demand for
multichannel customer service and knowledge management software and
services."
The Software 500 list is published online at www.softwaremag.com.
About Software Magazine
Software Magazine, the Software Decision Journal, has been a brand name in
the high-tech industry for 30 years. Softwaremag.com, its web counterpart,
is the online catalog to enterprise software and the home of the Software
500 ranking of the world's largest software and services companies.
Software Magazine and Softwaremag.com are owned and operated by King
Content Co.
About eGain
eGain (OTCBB : EGAN ) is the leading provider of multichannel customer
service and knowledge management software for on-site or on-demand
deployment. For over a decade, hundreds of the world's largest companies
have relied on eGain to transform their traditional call centers, help
desks, and web customer service operations into multichannel customer
interaction hubs (CIHs). Based on the Power of One™, the concept of one
unified platform for multichannel customer interaction and knowledge
management, eGain solutions improve customer experience, optimize service
processes end to end, increase sales, and enhance contact center
performance.
Headquartered in Mountain View, California, eGain has operating presence in
North America, EMEA and APAC. To learn more about us, visit www.eGain.com
or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or
+91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at @eGain
(http://twitter.com/egain) and Facebook at
(http://facebook.com/egain).
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the
United States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks of the
respective companies.