SOURCE: eGain

August 13, 2008 11:39 ET

eGain Names MATERNA as a New Channel Partner in Sweden

Relationship Will Strengthen Market Penetration in Scandinavia

SLOUGH, UNITED KINGDOM--(Marketwire - August 13, 2008) - eGain (OTCBB: EGAN), the leading provider of multichannel customer service and knowledge management software on-premise or on-demand, today announced a new channel partner in Sweden, Scandinavia. The relationship will strengthen regional market penetration by eGain and enable companies in Scandinavia to purchase multichannel contact centre and knowledge management solutions from a single, local vendor.

The MATERNA Group is among leading independent service providers in Europe's information and communications technology sector. MATERNA provides innovative solutions, products, and services for business and public administration. The company's focus is on IT service management and customer service management.

"Our success is based on long-term and permanent customer relationships. We strongly believe that not only do eGain's contact centre and knowledge management solutions support our company philosophy, but also that this strategic alliance with eGain is critical for our growth in Sweden," said Staffan Hasselrot, Country Manager, MATERNA. "Unified customer service based on a single knowledge repository across interaction channels will undoubtedly become a very important differentiator in the market over the next few years. Our partnership with eGain will enable us to deliver this comprehensive solution to customers in Sweden," concluded Staffan Hasselrot.

Founded in 1980, MATERNA has branches throughout Europe and currently employs more than 1,300 employees across the continent.

"eGain is delighted to work with MATERNA, a leading service provider for the information and communication technology sectors," said Tanja Samsom, EMEA Alliance Manager at eGain. "Together, we will enable customer service excellence for enterprise businesses in Sweden as well as all of Scandinavia."

About eGain

eGain (OTCBB: EGAN) is the leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment. For more than a decade, the world's largest companies have relied on eGain to transform their traditional call centres, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable dramatically improved customer experience, end-to-end service process efficiencies, increased sales, and enhanced contact centre performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: London: +44 (0) 1753 464646, Dublin: +353 1 8472290, United States: +1 800 821 4358.

About MATERNA

The MATERNA Group is among the leading independent software companies in Europe's information and communication technology sector. MATERNA provides solutions for optimising IT-supported business processes in companies and the public sector. The company's focus is on IT service management and customer service management. The service package consists of modules for process and technology consulting, conceptual design, implementation and training. Founded in 1980, the software company MATERNA currently employs more than 1,300 employees Europe-wide. In the 2007 business year, the group achieved revenues of EUR 175 million. In Northern Europe the company has branches in Denmark, Finland, Lithuania, and Sweden.

Contact Information

  • For Further Information Contact:

    Jennifer Manning / Lara van Eijkern
    Cohesive Communications
    T: +44 (0)1291 626200
    E: egain@cohesive.uk.com

    Staffan Hasselrot
    Materna Information & Communications AB
    T: +46 (0) 8 626 42 26
    E: pressinfo@materna.se