SOURCE: eGain

September 17, 2007 13:14 ET

eGain OnDemand™ Customer Service and KM Software Selected as a 2007 KMWorld Trend-Setting Product

First-Ever Hosted Enterprise Software Recognized for Innovation, Customer Focus and Business Value

MOUNTAIN VIEW, CA--(Marketwire - September 17, 2007) - eGain Communications Corporation (OTCBB: EGAN), provider of the top-rated* customer service and contact center software for in-house or on-demand SaaS deployment, today announced that KMWorld magazine has named eGain OnDemand™ as a Trend-Setting Product for 2007. Among the various criteria used to select winners, customer feedback was the most relevant.

Hugh McKellar, KMWorld editor in chief, said, "More than 650 individual products were considered by our team of editors, analysts, integrators and users. Each and every company whose products were chosen for this year's list of Trend-Setting Products is being acknowledged for its willingness to listen and serve its customers in useful and innovative ways."

The hosted version of eGain Service™ suite, eGain OnDemand enables companies to rapidly deploy enterprise-class customer interaction hubs (CIH), without requiring extensive IT resources. The solution is built on the eGain CIH™ Platform that centralizes multichannel interactions, knowledgebases, business rules, workflow, analytics and administration in a common foundation. Unlike most other customer service software vendors, eGain provides a broad choice of proven deployment options -- on-premise, on-demand and managed services, and a seamless transition across these options.

"Customer focus and innovation have always been cornerstones of our business strategy and operating philosophy," said Ashu Roy, CEO of eGain. "We are pleased to be selected as a 2007 KMWorld Trend-Setting Product."

Additional information on KMWorld's Trend-Setting Product Award is available in the September issue of KMWorld magazine and can be viewed online at http://www.kmworld.com.

About KMWorld

The leading information provider serving the knowledge management systems market, KMWorld covers the latest in Content, Document and Knowledge Management and informs more than 50,000 subscribers about the components and processes and subsequent success stories that together offer solutions for improving business performance.

*Source:
2007 Forrester Wave™ report on interaction-centric customer service
management software: #1 in "strategy," "customer service" product
capabilities, "architecture and platform," "product strategy," "corporate
strategy," and "customer base"

2006 Forrester Wave report on eService: Rated as a leader in current
offering and strategy with the highest scores in 14 enterprise-critical
criteria

2005 Forrester Wave on eService: Rated #1 in "current offering"

2005 Patricia Seybold Group Bull's Eye Reports on Cross-Channel, Cross-
Lifecycle Customer Service: Rated #1 in overall capabilities, knowledge
management, architecture and analytics

About eGain Service

eGain Service is the industry's most comprehensive customer interaction hub software suite. Available on-premise or on-demand, eGain Service includes integrated, award-winning applications for call tracking and resolution, contact center knowledge management, multi-modal web self-service, email management, chat, web collaboration, fax/postal mail management, notifications and service fulfillment.

eGain Service is built on eGain CIH™, the industry's most integrated and flexible customer interaction hub platform. Based on a 100% J2EE architecture, it includes out-of-the-box integration with leading business applications, content management systems, and call center infrastructure solutions. With its fine-grained service-oriented architecture (SOA), eGain CIH platform enables rapid development of powerful applications. For more information about eGain Service, please visit: http://www.egain.com/products/multichannel_service.asp

About eGain OnDemand

eGain® OnDemand™, the industry's first-ever hosted enterprise software, is a proven, enterprise-class solution that has helped companies rapidly build customer interactions hubs over the last nine years. Additional information on eGain OnDemand can be found at: http://www.egain.com/products/on_demand.asp

About eGain

eGain (OTCBB: EGAN) is a leading provider of customer service and contact center software for in-house or on-demand SaaS deployment. For more than a decade, the world's largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves more than 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental Europe).

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

Contact Information

  • eGain Media Contact:
    Jamie Abayan
    Phone: 650-230-7532
    Email: pr@egain.com