Contact Information: eGain media contact: Connie Pheng Phone: 650-230-7449 Email: cpheng@egain.com
eGain Placed in the Leaders Quadrant of the 2008 eService Suites Magic Quadrant
Evaluation Based on Completeness of Vision and Ability to Execute
| Source: eGain
MOUNTAIN VIEW, CA--(Marketwire - October 17, 2008) - eGain Communications Corporation (OTCBB : EGAN ), a leading provider of multichannel customer service and knowledge
management software on-premise or on-demand, announced today that it has
been placed in the Leaders Quadrant by Gartner, Inc. in the "Magic Quadrant
for E-Service Suites 2008" report, authored by Johan Jacobs and Michael
Maoz, October 14, 2008.
Gartner defines Magic Quadrant leaders as companies that "demonstrate
market-defining vision and the ability to execute against that vision
through products, services, demonstrable sales figures and solid new
references for multiple geographies and vertical industries. Leaders
provide functionally diverse and rich e-service suites that can be deployed
and supported globally and have at least five of the six e-service
components supported by OEMs. They are suitable for all sizes and
complexities of enterprise, and have broad industry coverage. Revenue is
strong, and new references are readily available. When asked, their clients
reply that this product has affected the organization's competitive
position in the market."
In addition, the report states, "An organization's manner of interacting
with customers on the Internet is evolving from single-channel and
nonintegrated (for example, e-mail only) instances to multichannel,
preintegrated instances (for example, e-mail, chat and virtual assistants).
There is a slow but gradual move to the concept of the customer interaction
hub."
eGain Service™, available on-premise or on-demand, is the industry's
most comprehensive customer interaction hub (CIH) software suite that
includes award-winning applications for call tracking and resolution,
knowledge management, multimodal web self-service, email management, chat,
web collaboration, notifications, service fulfillment and more.
"eGain is a pioneer with a decade-long history of innovation in the
customer service and knowledge management arena," said Ashu Roy, Chairman
and CEO of eGain. "We are honored to be positioned in the leaders quadrant
by Gartner in the Magic Quadrant report, which I see as an acknowledgement
of our track record."
About the Magic Quadrant
The Magic Quadrant is copyrighted 2008 by Gartner, Inc. and is reused with
permission. The Magic Quadrant is a graphical representation of a
marketplace at and for a specific time period. It depicts Gartner's
analysis of how certain vendors measure against criteria for that
marketplace, as defined by Gartner. Gartner does not endorse any vendor,
product or service depicted in the Magic Quadrant, and does not advise
technology users to select only those vendors placed in the "Leaders"
quadrant. The Magic Quadrant is intended solely as a research tool, and is
not meant to be a specific guide to action. Gartner disclaims all
warranties, express or implied, with respect to this research, including
any warranties of merchantability or fitness for a particular purpose.
About eGain
eGain (OTCBB : EGAN ) is a leading provider of customer service and contact
center software for in-house or on-demand deployment. For more than a
decade, the world's largest companies have relied on eGain to transform
their traditional call centers, help desks, and web customer service
operations into multichannel customer interaction hubs. Based on the Power
of One™, the concept of one unified platform for multichannel customer
interaction and knowledge management, these hubs enable dramatically
improved customer experience, end-to-end service process efficiencies,
increased sales, and enhanced contact center performance.
Headquartered in Mountain View, California, eGain has an operating presence
in 18 countries and serves more than 800 enterprise customers worldwide. To
find out more about eGain, visit www.eGain.com or call the company's
offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental
Europe).
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the
United States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks of the
respective companies.