SUNNYVALE, CA--(Marketwired - Nov 15, 2016) - eGain (NASDAQ: EGAN), the leading provider of cloud customer engagement solutions, today announced that it will unveil click-to-solve™, a radically simple solution to improve customer service efficiency and reduce customer effort, at Gartner Application Strategies and Solutions Summit, scheduled to be held December 6-8 in Las Vegas, NV.
eGain will demonstrate how click-to-solve, a push-button approach to solving customer service challenges redefines "easy" in customer engagement -- pre-purchase guidance and self-service problem resolution for consumers, process guidance for contact center advisors, and operations measurement and management for customer service leaders. A Platinum Sponsor, eGain will exhibit its solutions at booth #503.
The company will also participate at a solution provider session. CEO, Ashu Roy, will co-present with Maureen Ellenberger, former head of Veterans Relationship Management at US Department of Veterans Affairs (VA).
Mr. Roy will share eGain's vision of smartly harnessing the quad-cube of digital, knowledge, Artificial Intelligence (AI), and analytics. Along the way, he will share success stories with stunning results today, including 50% reduction in time-to-competency, 80% reduction in time-to-resolution, 20% increase in NPS, and 50% reduction in agent training time. Ms. Ellenberger will present how eGain customer engagement hub enables consistent, guided and personalized experiences for veterans and contact center advisors at the VA.
eGain Click-to-Solve showcase: Booth #503
eGain solution provider presentation:
- Topic: AI: The "X" factor in Digital Customer Service
- Date and time: December 6, 2016 at 3:45 pm
- Room: Octavius 7, Promenade South
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, visit www.egain.com.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.