SOURCE: Egenera

October 16, 2008 13:05 ET

Egenera Global Services Key to the Reliable Dynamic Data Center

Company's Professional Services and Support Protect Customers' Investment, Extend Efficiency and Build Deep Expertise for Maximum Long-Term Value

MARLBORO, MA--(Marketwire - October 16, 2008) - Egenera, Inc. today detailed professional services solutions and support services that help global customers better transform, manage, and optimize their technology infrastructures to make every data center a reliable dynamic data center. The benefits of infrastructure virtualization are hindered by the additional complexity that virtualization can introduce into the data center and on the skills of administrators. Additionally, many business application vendors don't provide traditional levels of support for their applications in virtualized environments. Egenera support and services are centrally focused on empowering customers by simplifying processes, and transferring knowledge and best practices to help protect and leverage customer investment through the industry's most comprehensive infrastructure management solutions.

Al Lanzetta, executive vice president of Operations and Global Services, commented, "Egenera subscribes to the philosophy that a knowledgeable customer is a profitable, long-term customer. We go the extra mile, repeatedly, in helping customers understand how to manage their virtualized application portfolios." Today, Egenera's global services and support organization is considered best-in-class by leading external research firms.

Egenera® Professional Services

Egenera Professional Services offers a comprehensive suite of consulting and knowledge services designed to ensure that clients achieve the financial, technical, business and time-to-market benefits from Egenera® solutions quickly and efficiently. Egenera Professional Services is focused on delivering quantifiable and measurable results in key performance areas including business agility, operational excellence, data center performance and availability. By leveraging proven field-tested best practices and strategies, Egenera enables clients to quickly deploy, manage and operate leading enterprise applications on their PAN Manager® software by Egenera® environments. Clients can be confident that they will achieve expected benefits and improvements in a production environment. Egenera Professional Services offering includes:

--  Pre-production readiness: A readiness program that validates Egenera's
    advantages in the client's own environment during a Proof of Concept (POC)
    engagement.  Customers acquire the knowledge to architect, implement, and
    support a production-ready environment that fully realizes Egenera
    technology benefits in order to gain a competitive market advantage.
--  Oracle Accelerator: Egenera's Oracle Accelerator program helps
    customers deploy Oracle on PAN Manager software by Egenera, utilizing
    unique best practice strategies to have a production-ready environment in
    as few as three weeks or less.
--  Disaster Recovery (DR) Accelerator: Egenera's DR Accelerator allows
    for the deployment of a fully documented and validated DR solution in as
    few as three weeks or less.  Clients can rely on a tested and proven DR
    solution that reduces downtime to minutes and significantly streamlines
    processes.
    

Egenera® Global Technical Support

A recent customer survey found that 91 percent of customers felt that their interactions with Egenera service significantly increased their overall confidence in Egenera's solutions. Designed to help customers manage both their virtual and physical environments, Egenera services go beyond resolving remedial cases, to addressing the complex "grey areas" of troubleshooting in a virtualized environment. Every support interaction is designed to help customers better leverage the feature rich environment of PAN Manager software by Egenera, which is available across a variety of leading hardware platforms.

"Cambridge Health Alliance was an early adopter of Egenera solutions and has supplied both our Red Hat Linux support and Egenera systems support from the beginning of our business relationship," said Jim LaPlante, senior director of IT Technical Services at Cambridge Health Alliance. "It is a tribute to Egenera and their support staff that we rarely need their help, but when we do, they are always there delivering superb support."

Lanzetta continued, "Support in a virtualized environment requires that the provider be able to help a customer triage and in some cases resolve interoperability issues that may stem from a partner's technology. We're not just experts in Egenera technology -- but with broad knowledge across solutions from a wide variety of partners."

Egenera understands that no two customers are alike. The flexibility of the Egenera platform enables systems to be customized to meet the needs of individual clients and their applications. Egenera Global Services ensures success by capturing each client's business requirements and goals, and developing a plan to optimize Egenera solutions to meet those objectives.

About Egenera, Inc.

Egenera makes every data center a reliable dynamic data center, quickly and easily. The company's integrated enterprise data center solutions, powerful PAN Manager® software and professional services are trusted globally to deliver proven value through agility, reliability and availability. Egenera solutions and services guarantee wire-once, always on, physical and virtual management across the data center with measurable savings. Headquartered in Marlboro, Mass., Egenera has offices worldwide. For more information visit http://www.egenera.com, call 508-858-2600 or send email to info@egenera.com.

Egenera and Egenera stylized logos are trademarks or registered trademarks of Egenera, Inc. in the United States and other countries. All other company and product names are trademarks or registered trademarks of their respective holders. The information in this document is subject to change without notice.

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