SOURCE: Expert Global Solutions, Inc.

Expert Global Solutions, Inc.

May 02, 2016 11:00 ET

EGS Receives 2016 CRM Excellence Award

EGS Collaboration Supports Rapid Growth for Leading Pharmacy Benefits Manager

PLANO, TX--(Marketwired - May 2, 2016) -  Expert Global Solutions (EGS), a leader in global customer and financial care outsourced services and solutions, announced today that it was recently named as a recipient of a 2016 CRM Excellence award presented by TMC's CUSTOMER magazine.

EGS' client, a leading Pharmacy Benefits Manager, anticipated increased volumes and a growing need for Prior Authorization support. EGS collaborated closely with its client to design and execute a solution that allowed for quick and efficient recruiting and training of more than 700 Pharmacy Technicians and Registered Pharmacists within a two-month time period.

"I'm proud that EGS' partnership has made such a positive and continued impact for this valued client," stated Jon Mahrt, Senior Vice President, EGS Client Solutions. He added, "Our deep experience in the healthcare industry, supported by innovative processes and delivered by outstanding people, allows us to quickly deploy right-sized solutions to support our customers' unique business needs."

"The 17th Annual CRM Excellence Award honors EGS for being a true CRM partner to its customers and clients," said Rich Tehrani, TMC's CEO and Group Editor-in-Chief. "EGS has demonstrated to the editors of CUSTOMER magazine that they improved the processes of their clients' businesses by streamlining and facilitating the flow of information," added Tehrani.

Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner's product has made in a client's business. Winners were chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

The 2016 CRM Excellence Award winners are highlighted in the June 2016 issue of CUSTOMER magazine.

About Expert Global Solutions
Expert Global Solutions (EGS) is a global customer service organization, delivering best-in-class outsourced solutions, for customer and financial care. Serving the world's leading companies, EGS helps decision-makers delight their customers and deepen brand engagement. With revenues of $1.1B, EGS has over 40,000 employees in more than 70 locations across eleven countries.

EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash.

EGS has deep vertical expertise, with a unique understanding of industry-specific needs, including healthcare, financial services, logistics, online retail, technology, telecommunications and utilities. An award winning company and equal opportunity employer, EGS is committed to delivering an exceptional customer experience, in every interaction. Find out more at www.egscorp.com

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com

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