SOURCE: support.com

March 10, 2008 07:00 ET

eircom Partners With support.com to Provide First-of-Its-Kind Remote Technology Services to Customers in Ireland

Leading Irish Broadband Provider Launches PC Support, Powered by support.com

REDWOOD CITY, CA--(Marketwire - March 10, 2008) - support.com, a leader in technology problem resolution and unit of SupportSoft (NASDAQ: SPRT), today announced a partnership with eircom, the leading provider of fixed-line telecommunications services in Ireland, to provide first-of-its-kind diagnosis and resolution services via remote technology in Ireland.

The offering, which is currently available on a trial basis, starts with a free PC Health Check application that will allow consumers to quickly and easily identify performance-degrading issues, security holes and more, before they get out of hand. Consumers are then offered the opportunity to engage with expert technicians to resolve the identified issues. Additional services include: PC Tune-Up, PC Security Check and PC Data Backup.

Commenting on the launch of the trial, Dave Manning, Consumer Service Director, eircom, said, "Through our partnership with support.com, eircom is offering this online service to all our Consumer Broadband customers. Customers can avail of the service by calling a dedicated PC Support Helpline. The service allows our expert technicians to quickly resolve technical issues by accessing the customer's computer remotely. The solutions experts will improve the computer's performance by removing unnecessary files and optimising programs. They can also get rid of viruses and spyware as well as back up invaluable data to a safe and secure online server. This turnkey support service gives us the ability to provide a suite of premium services to greatly enhance the customer experience."

"We are pleased to partner with eircom to power the first remote premium services offering in Ireland," said Mike Harrison, head of support.com's premium technology services in Europe. "We are proud to offer broadband service providers the tools to cost-effectively give class A service, one customer at a time."

eircom's PC Support, powered by support.com, is available now at www.eircom.net/pcsupport

About support.com

support.com is a provider of Instant Technology Relief(SM) directly to consumers and small to mid-size businesses. Benefiting from more than a decade of R&D and multiple patented service delivery technologies, consumers can access premium services previously available only to large-scale enterprise clients. The company behind support.com is SupportSoft, Inc. (NASDAQ: SPRT), which was established in 1997 and provides diagnostic, setup and repair software and services for corporations across the globe. For more information about support.com and Instant Technology Relief, visit www.support.com or dial 1-800-PC-SUPPORT.

About SupportSoft

SupportSoft is a leading provider of software and services that make technology work. The Company's solutions reduce technology support costs, improve customer satisfaction and enable new revenue streams for enterprises and broadband service providers reaching 50 million users worldwide. The Company also provides Instant Technology Relief to frustrating technology problems to consumers and small businesses through a growing network of partners and directly through www.support.com. For more information about the Company's enterprise offerings, visit www.supportsoft.com.

About eircom

eircom is the leading provider of telecommunications services in Ireland. The company has over 1.2 million customers and provides a comprehensive range of advanced voice, data and internet services to the residential, business and enterprise markets. eircom also owns Meteor Mobile, Ireland's third largest mobile phone company. The company which was formerly listed on the Dublin and London stock exchanges, was purchased by Australian firm Babcock & Brown Capital Ltd (ASX: BCM) together with the eircom Employee Share Ownership Trust (ESOT) in August 2006. With approximately 7,000 employees eircom is one of Ireland's largest employers.

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