SOURCE: Eirteic Consulting

April 16, 2008 10:22 ET

Eirteic Enables Atrion With New EMC/Voyence Service

Next Generation Service Integrator Dramatically Streamlines Network Change and Configuration Deployment as Well as Time to Market for MSP's Offering

NEW YORK, NY--(Marketwire - April 16, 2008) - Eirteic Consulting, a leading provider of quality network and service management solutions and global VAR for EMC's Resource Management Software Group, today announced Atrion Networking Corporation of Warwick, RI, has selected Eirteic's implementation expertise to help expand their monitoring capabilities with network change and configuration management services -- a primary resource to address over 60 percent of network downtime.

As a 20-year veteran of delivering unique service programs, Atrion is no stranger to identifying new service trends and developing customized programs to support their customers' changing IT infrastructure needs. In response to these ever-changing needs, Atrion has created the Lifecycle Support Center, a Network Operations Center (NOC) that delivers monitoring and support of customers' networks 24/7. However, when responding to network downtime caused by misconfiguration issues, the company needed a new solution that would intelligently centralize, automate and monitor their customers' network changes and configurations.

"Our former method of tracking network change and configuration instances was lacking," explained Atrion's Product Manager for Managed Services, Diane Tirschel-Peden. "All it did was download the configuration and store the files. It did not analyze or detect changes in any way. So we had a lot of duplicate files lying around that caused us more pain and it took a lot of time to go through the configurations and find the ones we needed." Atrion turned to the expertise consulting services of Eirteic for a proactive, modern solution that would not require additional resources to operate.

Eirteic suggested and deployed VoyenceControl (recently purchased by EMC) as a tool that could seamlessly integrate into their existing managed services portfolio and provide the reporting visibility needed to address Atrion's concerns. Eirteic brought in-depth product knowledge, customization techniques and inclusive service and support to augment Atrion's strained resources. Tirschel-Peden continues, "One of the biggest challenges we face is how to seamlessly integrate new tools quickly. I believe EMC's VoyenceControl would have taken at least three weeks or more to get it set up and configured to our needs. Most of the time would have been spent researching the capabilities of the product and figuring out how to customize certain areas. Eirteic was able to do the research for me or answer my questions based on their knowledge -- significantly streamlining the installation process."

After an aggressive rollout schedule, Eirteic completely integrated EMC's VoyenceControl and helped Atrion address their customers' requirements while paving the way for additional network compliance monitoring services for Sarbanes Oxley (SOX) requirements and Payment Card Industry (PCI) mandates.

"The need for compliance audit readiness is huge today. Many of our customers are struggling with this and are asking how we can help. The automation and reporting that EMC's VoyenceControl provides improves the accuracy of network configurations and saves our customers time and money. Atrion could not have created, delivered and deployed this new service in the amount of time that we did, without Eirteic's help," added Tirschel-Peden.

"Atrion is a prime example of how MSPs may benefit from Eirteic's next generation service integration," said Patrick Buttimer, CEO, Eirteic. "Our knowledgeable IT staff quickly becomes a valued resource for rolling out new services, enabling MSPs to keep in-house resources focused on current projects while rapidly improving time to market for new revenue generating offerings."

Bill Cannon, vice president of Corporate Sales, EMC Software Group, underscores the value of having a trusted, global partner to implement VoyenceControl: "Professional installation, as well as knowledgeable product service and support, are key drivers for any sale. Eirteic excels in these capabilities and has proven to be a valuable extension of our Resource Management Software Group."

For additional information on how MSPs may take advantage of automated change and configuration management as a new revenue-generating service, please download Eirteic's white paper entitled, Deploying a PCI, Revenue-Generating Service.

For more information on Eirteic and VoyenceControl, please view Eirteic's webinar Automatically Harden Network Devices To Prevent Network Breaches, featuring network change and configuration best practices by Rutgers University.

For more information about Eirteic's services, please contact info@eirteic.com or via phone at +1 (866) 601-8908.

About Atrion

Atrion specializes in the fusion of business and technology. Organizations across New England rely on Atrion to accelerate their business through customized technology solutions. Atrion's team of specialists is trained to look at the entire business and to design technology solutions that are specifically suited to a business' unique needs. Atrion offers a full array of technology services including consulting and management services, project management, manufacturer-certified training, carrier services, telephony, equipment procurement and local and wide area network implementation.

About EMC

EMC Corporation is the world's leading developer and provider of information infrastructure technology and solutions that enable organizations of all sizes to transform the way they compete and create value from their information. Information about EMC's products and services can be found at www.EMC.com.

About Eirteic Consulting

Since inception in 2000, Eirteic Consulting has been dedicated to providing quality IT Service Management and OSS solutions to Education, Health Care, Financial and Telecommunications markets. Eirteic Consulting has offices in the United States, Ireland, South Africa and Australia, and is highly active in the global marketplace. Eirteic Consulting works with customers in over 20 countries to deliver best-of-breed IT deployments. Eirteic Consulting provides consultancy, integration, training and support for the most valuable network tools available today. For more information, visit http://www.eirteic.com.

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