SOURCE: AIIM - The ECM Association

December 19, 2006 09:30 ET

Electronic Records Management -- For Most, It's Still "Waiting for Godot"

SILVER SPRING, MD -- (MARKET WIRE) -- December 19, 2006 -- AIIM - The Enterprise Content Management Association releases results from its new Industry Watch study on Electronic Records Management (ERM). The study of over 800 end users, sponsored by Xerox Global Services (NYSE: XRX), found that end users still do not place sufficient emphasis on managing electronically stored information, and user confidence in this area lags behind that expressed for paper-based information.

"Many records management programs just cover the tip of the iceberg," states AIIM President John F. Mancini. "As the survey pushed participants for more granularities with regards to their records and information management program, it became apparent that many end users have yet to address important elements in a truly comprehensive program."

Download the Executive Summary at

Organizations -- especially medium-sized ones -- are vulnerable to new e-Discovery rules. "There are some aspects of the new e-Discovery rules announced December 1, 2006 (such as the safe harbor for inadvertent deletions) that are positive, given the extremely ambiguous legal environment that exists for 'electronically stored information' (the term used in the new rules)," says Mr. Mancini. "However, as is evident from the results of this survey (and other AIIM Industry Watch surveys), the expectation that the new rules create -- that organizations have control over their electronically stored information -- is problematic at best for most organizations."

In searching for an Electronic Records solution, organizations stress the basics. The decision to implement an electronic records management solution hinges on three primary drivers: "improve efficiency and productivity," "compliance," and "risk management/business continuity." It is surprising that even in a survey specifically focused on records management, and with a sample dominated by "document management specialists," the "productivity" and "efficiency" benefits of RM technologies are understood and valued.

As organizations struggle with the complexity of records management requirements, they are increasingly realizing that an outsourced solution is at least something that should be considered. The reason for the shift is the increasing risks of "doing it wrong," and the increasing complexity of "doing it right."

About the Survey

This survey was delivered via an on-line survey instrument ( during the 4th quarter of 2006. A total of 821 end users participated in the survey. The participants reflect a broad sample of organizations in terms of size, with 17% drawn from small organizations (less than 100 employees), 26% from mid-sized organizations (100-1,000 employees), and the remainder from large and very large organizations (more than 1,000 employees).

There was heavy participation in the survey by those that could be considered "closest to the action" in their organizations with regards to document and records management. Over half of those participating described themselves as "document management specialists." This category includes, but is not limited to, those who are records managers within their organizations. The percentage of document "specialists" in this survey is higher than is typical for other AIIM surveys.

Almost 60% of the respondents were from the U.S., followed by the United Kingdom (14%), Canada (13%), and the rest of Europe (6%). End users from 49 countries participated in the survey.

A significant number of participants (26%) were from government at all levels, followed by financial services, including banking, finance, insurance (13%), utilities, oil and gas (8%), professional services/consultants (8%), manufacturing and engineering (6%), and education (6%).

About the Sponsor

Today unstructured documents, security requirements and continued pressure to reduce cost can challenge any business process. Xerox Global Services (NYSE: XRX) can help with a wide range of imaging and content management services. Leading companies around the world trust Xerox to streamline, automate and integrate their document-driven processes to optimize their workflow with the added control and security of a proven global provider. No other company has more comprehensive experience delivering total document management for results you can see and measure. Find out more at .

About AIIM ( - The Enterprise Content Management Association

AIIM is the international authority on Enterprise Content Management (ECM) -- the tools and technologies used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM enables four key business drivers: Continuity, Collaboration, Compliance, and Costs.

For over 60 years, AIIM has been the leading non-profit organization focused on helping users to understand the challenges associated with managing documents, content, records, and business processes. Today, AIIM is international in scope, independent, implementation-focused, and, as the representative of the entire ECM industry -- including users, suppliers, and the channel -- acts as the industry's intermediary.

As a neutral and unbiased source of information, AIIM serves the needs of its members and the industry by providing educational opportunities, professional development, reference and knowledge resources, networking events, and industry advocacy. Visit the ECM Industry Watch BLOG at

Contact Information

  • Contact:

    Beth Mayhew
    Senior Manager
    Marketing, Branding & Public Relations
    AIIM - The ECM Association
    1100 Wayne Avenue, Suite 1100
    Silver Spring, MD 20910
    Email Contact