SOURCE: Elemica

Elemica

May 15, 2013 07:10 ET

Elemica Speaking at Chemicals & Allied Industries Customer Service Management Group 2013 Spring Conference

Gary Neights to Address Service Success & Best Practices, Automation Designs for Improving Customer Service & Supplier Portals That Add Value to Businesses

EXTON, PA--(Marketwired - May 15, 2013) - Elemica, the leading Supply Chain Operating Network provider for the process industries, announces that Gary Neights, Elemica's Director of Product Management, will be speaking at the Chemicals & Allied Industries Customer Service Management Group (CCSMG) Spring Conference on May 19-22, 2013 in Orlando, FL. Gary will be leading two workshops at the conference that focus on best practices and management of the customer service process, automating processes to add value, and service successes for exceeding customer expectations.

Michele Foust, CCSMG President, stated, "Our conference highlights best practices and current topics in our industries. Over the past several years, members have wanted to hear about the future of automation and how it can increase supply chain efficiencies. Gary Neights and Elemica shared current trends and best practices at our last conference in Philadelphia, and recently hosted a CCSMG focus group to dive deeper into specific automation topics. We are very happy to have Gary back this year at our conference and the topics he will be covering are trending right now on the minds of our membership."

Gary Neights will be leading two workshops at the CCSMG conference. "Engineering Enduring Excellence in Customer Service Processes" will include research done by APICS on service failures and the adverse impact on product availability, as well as service successes in meeting and exceeding customer expectations. In addition, Gary will engage the attendees to share what they see in practice and what automation designs contribute to improvement in customer service.

The second breakout session is titled, "Your CSRs Hate Supplier Portals, So Why Push Your Customers to Yours?" Many organizations are considering portal replacements for technology reasons. As a facilitator, Gary will lead the audience to share what they think the next generation of portals should do to make it a "customer experience" that will add value to the business. The workshop will also help to define the role of Customer Service Representatives (CSRs) in portal activities.

The CCSMG Annual Spring Conference will be held at the Loews Royal Pacific Resort, Universal Orlando®, FL., May 19 - May 22, 2013. The Chemical Customer Service Management Group (CCSMG) is a business chapter of the International Customer Service Association (ICSA), whose mission is to provide a professional forum from which the Chemical, Pharmaceutical and Allied Industries membership will have Networking and Educational opportunities. For more information on CCSMG or their upcoming conference, visit their website at www.ccsmg.org.

About Elemica

Elemica's Supply Chain Operating Network is designed to give clients greater control over their global supply chains. Capturing transaction data, across all trading partners, and translating it into actionable information is key to driving value out of the supply chain. By combining powerful SmartLink business process applications with a robust QuickLink Network, Elemica solutions improve operational efficiency, lower costs, and decrease working capital. Founded in 2000, Elemica today processes nearly $200B in annual transactions across more than 5,000 process industry trading partners. Elemica's global operations are headquartered outside Philadelphia and include offices in Amsterdam, Atlanta, Frankfurt, London, Seoul, Singapore, and Tokyo. Clients include BASF, BP, Continental, The Dow Chemical Company, DuPont, The Goodyear Tire & Rubber Company, LANXESS, Michelin, Rhodia, Shell, Sumitomo Chemical, and Yokohama. For more information, visit www.elemica.com.

Contact Information

  • For More Information Contact:
    Becky Boyd
    MediaFirst
    (770) 642-2080 x 214
    Email Contact