SOURCE: ServiceKey TSS

February 20, 2007 11:31 ET

Elite Services Management Changes Name to ServiceKey TSS

New Name Better Reflects Service Value to IT Channel Partners

NORCROSS, GA -- (MARKET WIRE) -- February 20, 2007 --Elite Services Management, an IT service management company, announced that it has changed its name to ServiceKey Technical Service Solutions (TSS) effective today. The company's new Web address is

"ServiceKey TSS better reflects the value we bring to our channel partner customers," said Angela Vines, co-founder and vice president of ServiceKey TSS. "The IT service, support and maintenance we provide are key elements in ensuring end-user uptime, which ultimately leads to greater customer satisfaction and profitability."

ServiceKey TSS was founded in 2004 in Norcross, Georgia, to provide third-party IT maintenance services to resellers, ISVs and leasing companies that sell midrange systems and networking equipment to North American companies. ServiceKey TSS provides a menu of services -- including 24x7 help desk, on-site hardware maintenance, parts logistics and replacement, storage support and professional IT services -- to help its channel partners service and support their customers, especially those with mission-critical and business-critical IT infrastructures.

Unlike other maintenance service providers, ServiceKey TSS service contracts are branded and sold by its channel partners and can be customized to fit individual company requirements. Furthermore, ServiceKey TSS engineers are vendor certified for the equipment they support and service, including Cisco, Hewlett Packard, IBM, Sun and many storage and back-up solutions. These certifications enable ServiceKey TSS to deliver optimal technical solutions.

"We rely on Service Key TSS to provide help desk, on-site installation and in-warranty and out-of-warranty maintenance for our customers," said John Blake, vice president of sales for North American Systems International (NASI). "ServiceKey TSS helps with customer retention while providing an additional revenue stream, which contributes to our profitability. We appreciate their flexibility in customizing service level agreements to fit the express needs of our customers, while solving our end users' problems with technical savvy, urgency and courtesy they deserve."

About Service Key TSS

ServiceKey TSS provides technology support and services to resellers, independent software vendors (ISVs), original equipment manufacturers (OEMs) and leasing companies who provide mid-range servers, networking and storage equipment to organizations in North America. With over 25 years experience in channel management and strategies, ServiceKey TSS designs service offerings to provide optimal service and support to companies and organizations with mission-critical and business-critical IT infrastructures, while increasing channel partner revenue and profitability. More information is located at

Contact Information

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    Marcy Theobald
    Carabiner Communications
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