SOURCE: Phytel


October 07, 2013 08:11 ET

Elmhurst Clinic Tackles Hospital Readmissions With Phytel Population Health Management Suite

Technology Enables Illinois Physician Group's Hospitalists to Ensure Appropriate Follow-Up Care for Discharged Patients

DALLAS, TX and ELMHURST, IL--(Marketwired - Oct 7, 2013) - Elmhurst Clinic, a 122-provider group in Elmhurst, IL that is affiliated with Elmhurst Memorial Healthcare, is expanding its adoption of a web-based population health management suite from Phytel to address unnecessary hospital readmissions.

The technology from Phytel, the leader in automated provider-led population health improvement, is designed to eliminate the primary causes of avoidable readmissions. According to a Dartmouth University study, these are:

  • Patients who don't fully understand their health condition
  • Patients who are confused over which medications to take and when
  • Hospitals who don't provide patients or doctors with important information or test results
  • Patients who don't schedule a follow-up appointment with their doctor

Elmhurst Clinic recently deployed Phytel's technology to help case managers and nurses who support the Clinic's 13 hospitalists at Elmhurst Memorial Hospital. On an average day, the team contacts between 14 and 40 discharged patients to assess their health and well-being.

Phytel's solution analyzes hospital and physician electronic health record data and clinical rule sets to identify recently discharged patients at high risk for readmission. Designed to both reduce avoidable readmissions and improve HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) patient satisfaction scores, the Phytel solution delivers automated daily health assessments over the phone to gather information and feedback from patients. Critical health issues or concerns are automatically escalated to case managers for rapid response.

Improving follow-up care for patients recently discharged from the hospital was the next logical step in Elmhurst Clinic's population health management strategy. A long-time Phytel client, the clinic already uses the Phytel platform to:

  • Identify gaps in care and automate communications with patients who need preventive and chronic care interventions
  • Stratify risk and automate care management processes
  • Measure the clinic's overall effectiveness in population health management

Supporting Quotes:

"By automating a major element of care transitions, Phytel has removed an enormous responsibility from our nurses and allowed them to focus on individual patient care. They no longer have to manually follow-up with patients to identify the one that requires their expertise. The process ensures that no discharged patients fall through the cracks, and it helps us delivered patient-centered care and post-discharge care plans."

- Donald R. Lurye, MD, MMM, CPE, Chief Executive Officer, Elmhurst Clinic

"Expanding our relationship with Phytel was an easy decision. The Phytel team delivers the patient engagement technology we need, and they understand our business. By precisely targeting patients at high risk for readmission and automating outreach to them, Phytel allows our staff to spend less time attempting to contact discharged patients and more time providing specific care to those in need."

- Claudia Webb, Executive Director, Elmhurst Clinic

"Elmhurst Clinic is a regional care leader with the vision and leadership needed to succeed with population health management. We're proud that our platform not only is helping them improve quality and patient satisfaction today, it's also preparing them to succeed in the future of value-based care."

- Steve Schelhammer, CEO, Phytel

About Elmhurst Clinic
Founded in 1952, the Elmhurst Clinic has established itself as one of the premier multi-specialty medical groups in DuPage and Cook Counties, providing a wide range of care for the entire family. With 122 practitioners representing 21 specialties, the Elmhurst Clinic provides excellent care at seven convenient locations. The Elmhurst Clinic has always been innovative in the use of technology to improve efficiencies.

About Phytel
The premier company empowering physician-led population health improvement, Phytel provides physicians with proven technology to deliver timely, coordinated care to their patients. Phytel's state-of-the-art registry, which now encompasses more than 30 million patients nationwide, uses evidence-based chronic and preventive care protocols to identify and notify patients due for service, while tracking compliance and measuring quality and financial results. For more information, please visit Follow us on Twitter and find us on Facebook.

Contact Information

  • Media Contact:
    Todd Stein
    Amendola Communications for Phytel
    Email Contact