Contact Information: Contact: eLoyalty Corporation Chris Min Vice President and Chief Financial Officer (847) 582-7222
eLoyalty Announces Expanded Behavioral Analytics(TM) Deployment
Deployment Highlights Unique Capabilities of Behavioral Analytics(TM) to Improve Self Service Applications
| Source: eLoyalty Corporation
LAKE FOREST, IL--(Marketwire - February 28, 2008) - eLoyalty Corporation (NASDAQ : ELOY ), a
leading enterprise Customer Relationship Management services and solutions
company, today announced that it has recently signed an extension to an
existing Behavioral Analytics™ contract to capture and analyze a
significant percentage of one of its large Health Care Customer's IVR
interactions.
eLoyalty's Self Service Analytics (SSA), records and automatically analyzes
the customer's IVR interactions in order to identify areas for improvement
of their self service applications, including improving IVR scripts and
system usability in order to increase user adoption rates. In addition,
these analytics identify new opportunities for expansion of the IVR
application so that callers are better served and more calls may be
contained within the IVR. This contract represents eLoyalty's third Self
Service Analytics implementation, and is the largest such deployment to
date.
About eLoyalty
eLoyalty helps its customers achieve breakthrough results with
revolutionary analytics and advanced technologies that drive continuous
business improvement. With a long track record of delivering proven
solutions for many of the Fortune 1000, eLoyalty's offerings include
Behavioral Analytics™, Integrated Contact Solutions and Consulting
Services, aligned to enable focused business transformation. For more
information about eLoyalty, visit www.eloyalty.com or call 877-2ELOYAL.
Safe Harbor Statement
This press release contains forward-looking statements within the meaning
of the Private Securities Litigation Reform Act of 1995, including
statements regarding anticipated financial results and other matters that
are not strictly historical in nature. These forward-looking statements
are based on current management expectations, forecasts and assumptions,
and are subject to risks and uncertainties that could cause actual results
to differ materially from those expressed or implied by the forward-looking
statements. The risks, uncertainties and other factors that might cause
such a difference include those described under "Forward-Looking
Statements" and "Risk Factors" in eLoyalty's Form 10-K, Form 10-Q and other
filings with the U.S. Securities and Exchange Commission. Readers are
cautioned not to place undue reliance on forward-looking statements. They
reflect opinions, assumptions and estimates only as of the date they are
made, and eLoyalty Corporation undertakes no obligation to publicly update
or revise any of these forward-looking statements, whether as a result of
new information, future events or circumstances or otherwise.