Contact Information: Contact: eLoyalty Corporation Kelly Conway President and Chief Executive Officer (847) 582-7200
eLoyalty Announces New Desktop Analytics(TM) Deployment
Large Credit Card Issuer Will Deploy Desktop Analytics(TM) Along With Behavioral Analytics(TM)
| Source: eLoyalty Corporation
LAKE FOREST, IL--(Marketwire - April 17, 2008) - eLoyalty Corporation (NASDAQ : ELOY ), a
leading enterprise customer relationship management services and solutions
company, today announced the signing of a second credit card customer for
its Desktop Analytics™ software.
eLoyalty's Desktop Analytics™ software captures all customer service
representative ("CSR") desktop events and activities both during and after
calls. When combined with Behavioral Analytics™, Desktop Analytics™
algorithms turn this huge volume of unstructured input into new, actionable
insights about CSR performance variability; business process effectiveness;
"at risk" customers; and patterns of CSR non-compliance.
The credit card issuer expects that this new insight will enable it to
reduce non-interaction time and set up time; increase cross selling
effectiveness; and improve compliance activity. The application is
expected to be deployed this summer and will be delivered and supported as
a managed service by eLoyalty.
About eLoyalty
eLoyalty helps its customers achieve breakthrough results with
revolutionary analytics and advanced technologies that drive continuous
business improvement. With a long track record of delivering proven
solutions for many of the Fortune 1000, eLoyalty's offerings include
Behavioral Analytics™, Integrated Contact Solutions and Consulting
Services, aligned to enable focused business transformation. For more
information about eLoyalty, visit www.eloyalty.com or call 877-2ELOYAL.
Safe Harbor Statement
This press release contains forward-looking statements within the meaning
of the Private Securities Litigation Reform Act of 1995, including
statements regarding anticipated financial results and other matters that
are not strictly historical in nature. These forward-looking statements
are based on current management expectations, forecasts and assumptions,
and are subject to risks and uncertainties that could cause actual results
to differ materially from those expressed or implied by the forward-looking
statements. The risks, uncertainties and other factors that might cause
such a difference include those described under "Forward-Looking
Statements" and "Risk Factors" in eLoyalty's Form 10-K, Form 10-Q and other
filings with the U.S. Securities and Exchange Commission. Readers are
cautioned not to place undue reliance on forward-looking statements. They
reflect opinions, assumptions and estimates only as of the date they are
made, and eLoyalty Corporation undertakes no obligation to publicly update
or revise any of these forward-looking statements, whether as a result of
new information, future events or circumstances or otherwise.