in millions
-------------------------------------
Total
Managed Consulting Product Contract
Contract Type Services Services Resale Value
-------- ---------- -------- --------
ICS Project $ 1.7 $ 1.6 $ 2.8 $ 6.1
Behavioral AnalyticsTM Expansion 5.0 5.0
ICS Managed Services Renewal 4.1 4.1
ICS Managed Services Renewal 3.5 3.5
ICS Project 0.4 0.5 0.9
ICS Project 0.3 0.2 0.5
ICS Managed Services Renewal 0.5 0.5
-------- ---------- -------- --------
Total $ 15.5 $ 1.8 $ 3.3 $ 20.6
======== ========== ======== ========
eLoyalty expects to recognize the majority of the consulting services
revenues in the first three quarters of 2009; the managed services revenues
are expected to be recognized over the next three years; and the product
resale revenue is expected to be recognized in the first half of 2009.
The $20.6 million of new contracts is an addition to the $15.8 million
previously announced contract signings which occurred in early January.
About eLoyalty
eLoyalty helps its customers achieve breakthrough results with
revolutionary analytics and advanced technologies that drive continuous
business improvement. With a long track record of delivering proven
solutions for many of the Fortune 1000, eLoyalty's offerings include the
Behavioral Analytics™ Service, Integrated Contact Solutions and
Consulting Services, each of which enables focused business transformation.
Safe Harbor Statement
This press release contains forward-looking statements within the meaning
of the Private Securities Litigation Reform Act of 1995, including
statements regarding anticipated financial results and other matters that
are not strictly historical in nature. These forward-looking statements
are based on current management expectations, forecasts and assumptions,
and are subject to risks and uncertainties that could cause actual results
to differ materially from those expressed or implied by the forward-looking
statements. The risks, uncertainties and other factors that might cause
such a difference include those described under "Forward-Looking
Statements" and "Risk Factors" in eLoyalty's Form 10-K, Form 10-Q and other
filings with the U.S. Securities and Exchange Commission. Readers are
cautioned not to place undue reliance on forward-looking statements. They
reflect opinions, assumptions and estimates only as of the date they are
made, and eLoyalty Corporation undertakes no obligation to publicly update
or revise any of these forward-looking statements, whether as a result of
new information, future events or circumstances or otherwise.
Contact Information: Contact: eLoyalty Corporation Bill Noon Vice President and Chief Financial Officer (847) 582-7019