Contact Information: Contact: eLoyalty Corporation Steve Pollema Vice President, ICS Business Unit (847) 582-7100
eLoyalty Corporation Achieves Gold Certification From Cisco
| Source: eLoyalty Corporation
LAKE FOREST, IL--(Marketwire - December 18, 2009) - eLoyalty Corporation (NASDAQ : ELOY ), a
leading Integrated Contact Solutions and Behavioral Analytics® services
company, announced today it has achieved Gold Certification from Cisco® in
the United States. To earn Gold Certification, eLoyalty had to meet
rigorous standards for Voice over IP (VoIP) and Networking solutions
competency, service, support and customer satisfaction set forth by Cisco.
"eLoyalty has achieved leadership in delivery and managed services for
Cisco-based Enterprise Contact Center and Self-Service Solutions," said
Steve Pollema, vice president, ICS Business Unit at eLoyalty. "We are
proud to be recognized by Cisco as a Gold Partner, reflecting our depth of
expertise in VoIP solutions, and the dedication of an incredible team of
people."
"We are committed to providing the tools, training and programs that help
drive partner growth, differentiation and profitability," said Edison
Peres, vice president and chief go-to-market officer for worldwide channels
at Cisco. "With specializations in Contact Center, Unified Communications,
Routing and Switching, Security, and Wireless LAN, eLoyalty has made an
investment in developing the capability to deliver the integrated and
customized technology solutions today's customers demand."
The Cisco Resale Channel Program provides partners with the training
required to build sales, technical and Cisco Lifecycle Services skills, and
then validates their skills through a third-party audit. Cisco resale
partner certifications represent an increasing breadth of skills across key
technologies and a partner's ability to deliver integrated networking and
Voice over IP (VoIP) solutions.
As a Cisco Gold Certified Partner, eLoyalty has met the requirements for
attaining the broadest range of expertise across multiple technologies by
achieving the four following Cisco advanced specializations: Unified
Communications, Routing and Switching, Security, and Wireless LAN. In
addition, eLoyalty has integrated Cisco Lifecycle Services into their
offerings and is required to maintain high levels of customer satisfaction.
Cisco Gold Certification provides eLoyalty access to comprehensive sales,
technical, and lifecycle services training and support available from
Cisco.
About eLoyalty
eLoyalty enables its customers to achieve breakthrough results with
revolutionary analytics and implementation of advanced VoIP applications.
eLoyalty's principal offerings include the Behavioral Analytics™ Service
and Integrated Contact Solutions (ICS).
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