Contact Information: Contact: eLoyalty Corporation Kelly Conway President and Chief Executive Officer (847) 582-7200
eLoyalty Reaches New Behavioral Analytics(TM) Milestones
Surpasses 50 million Analyzed Calls; 150 million Recorded Calls and 1,000 Servers
| Source: eLoyalty Corporation
LAKE FOREST, IL--(Marketwire - May 6, 2008) - eLoyalty Corporation (NASDAQ : ELOY ), a
leading enterprise customer relationship management services and solutions
company, today announced that it has reached several important milestones
associated with the build out of its Behavioral Analytics Managed Service.
eLoyalty's Behavioral Analytics service has surpassed 50 million analyzed
calls; 150 million recorded calls and 1,000 servers in its Managed Services
infrastructure.
These milestones underscore the continued growth and market acceptance of
Behavioral Analytics as a Managed Service. The number of analyzed and
recorded calls is growing rapidly as eLoyalty continues to add new
production clients.
eLoyalty has invested in excess of $25 million in its Behavioral Analytics
Managed Service. The majority of this investment has been used to build
deep competencies in the areas of human behavioral analysis; linguistics
and conversational contextualization; complex software; user adoption and
business monitoring. Clients leveraging these competencies are able to
turn large volumes of previously unstructured customer conversations into
actionable business data without having to build new, expensive,
specialized skills and competencies.
Highlighting the depth of its investment and expertise, eLoyalty estimates
that its Behavioral Analytics team has manually analyzed in excess of
200,000 calls in order to create Behavioral Analytics algorithms. This
extensive commitment has enabled eLoyalty to build a robust, highly
accurate, flexible application which is easy to implement and produces
highly relevant and actionable business insight.
About eLoyalty
eLoyalty helps its customers achieve breakthrough results with
revolutionary analytics and advanced technologies that drive continuous
business improvement. With a long track record of delivering proven
solutions for many of the Fortune 1000, eLoyalty's offerings include
Behavioral Analytics, Integrated Contact Solutions and Consulting
Services, each of which enables focused business transformation.