SOURCE: Emmi Solutions

Emmi Solutions

March 06, 2014 08:00 ET

Emmi Solutions' Research Reveals That Improved HCAHPS Scores Linked to Viewership of Interactive Patient Engagement Programs

Findings Based on Six Years of Data From 17 Hospitals Across the U.S.

CHICAGO, IL--(Marketwired - Mar 6, 2014) - Emmi Solutions, a leader in outcomes-driven patient engagement, analyzed more than 66,000 HCAHPS surveys from multiple service lines in 17 hospitals across the country to compare the difference in patient satisfaction scores between patients who had viewed an interactive web-based program and those patients who had not. Hospitals in the study ranged in size and location from a 125 bed hospital in the South to a 3,000 bed academic medical center in the Midwest.

Emmi Solutions multi-modal interactive programs were prescribed to patients to simplify complex health information and guide them through vital information concerning their upcoming procedure or chronic condition. Patients' experiences and interactions with the programs were documented, tracked and their outcomes measured. Emmi Solutions' patented technology enabled such a comprehensive analysis whereas traditional static health education materials, such as brochures or handouts, do not have comparable tracking capabilities. Further information on the report can be found here but key statistics include:

  • 65% of the hospitals experienced a +5% improvement in aggregate HCAHPS scores comparing Top Box percentages of patients who viewed an Emmi® program to non-viewers.
  • 88% of hospitals experienced a +5% improvement in Top Box answers for the "Doctor's Communication" dimension.
  • 41% of hospitals experienced a +5% improvement in the HCAHPS question for "Recommending the Hospital" for patients who viewed an Emmi program.

"Feedback from patients has long led us to believe that interactive patient engagement programs were linked to patient satisfaction, but this research now validates that belief," said Jim Cote, senior vice president and clinic administrator at Virginia Mason in Seattle. "Past data also has shown that higher HCAHPS scores can lead to lower readmission rates and, ultimately, lower readmission rates should be every hospital's mission, so we believe these findings bode well for our organization and the future adoption of interactive patient engagement programs."

"We have been helping our clients with patient satisfaction and engagement for more than 12 years and this comprehensive study proves what we've been seeing for the past decade," said Devin Gross, CEO of Emmi Solutions. "Patients that are better prepared and informed through the use of Emmi programs have a positive impact on a provider's HCAHPS scores and higher satisfaction with better clinical outcomes."

To learn more about Emmi Solutions, visit:

About Emmi Solutions, LLC

Emmi's proprietary interactive communication methodology delivers actionable health information to patients via multiple modalities -- including computers, mobile phones and tablets -- at key moments across the continuum of care. Emmi's ability to connect with patients in language they understand at a time they are ready to learn and through the devices they already own has been demonstrated to help healthcare providers reduce costs, increase revenue and improve outcomes. The patented platform allows providers to track the delivery and consumption of information to measure the clinical and financial impact of patient engagement and meet regulatory guidelines. The web-based platform requires no installation or maintenance and can be used in stand-alone mode or fully integrated into existing systems. For more information, visit Follow us on Twitter and find us on Facebook.

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