SOURCE: Empirix Inc.

June 30, 2008 08:05 ET

Empirix Launches OneSight Premium Console for Contact Centers

Powerful Monitoring Software Allows Users to View All Collected Data in One Easy-to-Read Dashboard

BEDFORD, MA--(Marketwire - June 30, 2008) - Empirix® Inc., which helps organizations adopt complex communications solutions with confidence, today announced the latest version of its award-winning application monitoring solution, OneSight®. With OneSight 7.0 and its new Premium Console, operators now have the ability to create custom reports and dashboards tailored to the reporting and monitoring needs of their business. In addition to the Premium Console, OneSight 7.0 includes changes that improve usability and enhance user productivity, with alert and reporting improvements designed to help the user better identify and diagnose issues, and enhanced monitoring capabilities that extend OneSight monitoring and management capabilities to new devices and applications.

At the heart of the Premium Console are OneSight Custom Status Views. With this feature, managers and operations team members can create tailored views of their operations, such as geographic backgrounds with monitors that show compound sets of information overlaid on a map, and information from multiple sources, including equipment from different vendors.

Examples consist of call volume across several telephony systems in different locations from different vendors, and call information correlated with agent call statistics. In addition, viewing the data can be customized to feature gauges, numeric values, and icons in graph or chart format.

More detailed features in OneSight 7.0 include:

--  Image Based Status Views -- OneSight 7.0 helps customers align views
    with their business by creating Image Based Status Views that reflect the
    geographic locations of their distributed applications, as well as Status
    Views that reflect their NOC and network diagrams.
--  User Experience Status View -- OneSight 7.0 provides improved reports
    and an overall workflow for viewing and analyzing the results of Web and
    Voice Transaction Monitors to help customers monitor and assess the user
    experience for their Web and Voice applications.
--  Report Enhancements -- These include Gauge, Audit, and Profile-based
    Reports, activity filtering, and the ability to allow data from different
    time periods within a report.
--  Enhanced Alert Management -- New alert management features, such as
    the ability to add and edit notes assigned to each alert, which makes
    tracking issues and trouble shooting problems faster and easier.

OneSight uniquely combines emulated Voice or Web transactions to evaluate application performance with traditional infrastructure monitoring. For example, the solution can generate phone calls that simulate real customer behavior, such as a customer checking an account balance via telephone, and then measure the performance of all applications and their underlying infrastructure. OneSight then identifies deviations from pre-specified thresholds, triggering alerts so that IT staff can address emerging problems before real customers are impacted.

"Our members drive our service and brand," said Doug Williams, vice president of engineering at Zipcar. "Empirix's OneSight 7.0 enables us to monitor our system health and availability, from the point of view of our members, to ensure a consistent, world-class experience."

"OneSight 7.0 offers customers a full view of the important data that affects their day-to-day operations," said Phil Odence, vice president of business development at Empirix. "With our Premium Console, the information is presented in a way that makes the most sense for businesses -- an accurate, up-to-date account of the actual customer experience, with comprehensive information from a variety of technology solutions and tracked statistics. OneSight 7.0 presents operations personnel with the information they need in a format that makes monitoring their infrastructure and diagnosing problems simpler and faster."

Empirix OneSight 7.0 is available today. For more information, visit

About Empirix

Empirix helps organizations adopt complex communications solutions with confidence. We combine the industry's deepest knowledge of telecommunications and self-service applications with award-winning testing and monitoring solutions to ensure our customers realize the promise of their technology investments. Empirix is the only company with expertise that spans the evolution of these advanced technologies across multiple markets -- from testing in R&D labs through monitoring the end-user experience. For over a decade, thousands of quality-conscious network equipment manufacturers, service providers and enterprises worldwide have trusted Empirix to reduce the time and cost of integrating new technologies into existing environments. Visit

Empirix and Hammer are trademarks or registered trademarks of Empirix Inc. in the United States and other countries. All other trademarks contained herein are the property of their respective owners.

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