SOURCE: Empirix Inc.

September 15, 2008 08:05 ET

Empirix to Present at INTERNET TELEPHONY Conference & EXPO West 2008

Phil Odence Will Discuss VoIP in the Contact Center at IP Communications Industry Event

BEDFORD, MA and LOS ANGELES, CA--(Marketwire - September 15, 2008) - Empirix® Inc., which helps organizations adopt complex communications solutions with confidence, today announced that Phil Odence, Empirix's vice president, contact center business unit, will present at TMC's INTERNET TELEPHONY® Conference & EXPO West 2008. His session, titled "Planning Ahead for Optimal Contact Center Deployment," will take place on Tuesday, September 16th, from 2:45-3:30 p.m. PDT at the Los Angeles Convention Center.

The widespread adoption of VoIP in the contact center has led to measurable benefits for the organizations that deploy it, such as significant cost savings, increased productivity, and new and innovative ways to serve customers. However, many organizations underestimate just how complex the reality of VoIP is, especially when deployed in the contact center.

Delivering a consistent, high-quality user experience to both customer and agent presents a host of challenges. Empirix's session will cover how implementing the right testing and monitoring approach in the contact center will help ensure a successful deployment and ongoing operation.

"Although VoIP in the contact center continues to gain momentum, complex VoIP adoptions still occur more often than not," said Odence. "As part of our presentation, we hope to help attendees understand that, by taking the necessary steps, they can ensure a smooth VoIP rollout for their employees and their customers."

"We're happy to have Empirix represented on a panel at this year's show," said TMC president and conference chairman, Rich Tehrani. "The company is a respected industry leader, and I am confident that our attendees will appreciate and value the opportunity to hear Phil's perspective on VoIP in the contact center."

INTERNET TELEPHONY Conference & EXPO, to be held September 16-18, 2008, is the world's largest IP Communications trade show. At the 2007 event, the show drew more than 7,000 buyers and sellers of IP Communications products and services. This September marks the 18th year for the EXPO, with total attendance to once again projected to exceed 7,000.

About Empirix

Empirix helps organizations adopt complex communications solutions with confidence. We combine the industry's deepest knowledge of telecommunications and self-service applications with award-winning testing and monitoring solutions to ensure our customers realize the promise of their technology investments. Empirix is the only company with expertise that spans the evolution of these advanced technologies across multiple markets -- from testing in R&D labs through monitoring the end-user experience. For over a decade, thousands of quality-conscious network equipment manufacturers, service providers and enterprises worldwide have trusted Empirix to reduce the time and cost of integrating new technologies into existing environments. Visit www.empirix.com.

About TMC

Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. For more information about TMC, visit www.tmcnet.com.

Empirix is a registered trademark of Empirix Inc. in the United States and other countries. All other trademarks contained herein are the property of their respective owners.

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