SOURCE: Empirix Inc.

April 02, 2007 08:05 ET

Empirix Wins Call Center Magazine's 2007 Product of the Year Award for Managed Testing Service Hammer On-Call

Company Recognized for Innovation in Contact Center Technology Quality Assurance

BEDFORD, MA -- (MARKET WIRE) -- April 2, 2007 -- Empirix® Inc., which helps organizations adopt complex communications solutions with confidence, announced today that its Hammer On-Call™ managed testing service has been named "2007 Product of the Year" by Call Center Magazine. This is the third time Empirix has been honored with an award from Call Center Magazine in the last two years -- twice for Product of the Year, and the third time for Best of Show at Call Center Demo 2006.

Empirix's Hammer On-Call load testing service generates thousands of test calls that duplicate real-world operating conditions in order to find capacity bottlenecks and configuration errors. It's a fast, easy-to-use solution that gives call centers around the world the confidence that their voice applications will scale to meet different mixes of call traffic and growing user loads.

Hammer On-Call makes it easy and practical for any contact center to begin testing

As they do every year, the Editors of Call Center Magazine reviewed the best of the best in call center technology and selected the solutions they found to be the most interesting and impactful. "Empirix continues to remind us how truly important it is to test before implementing new or upgraded call center systems," said Keith Dawson, Editorial Director for Call Center Magazine. "With Empirix's Hammer On-Call solution, companies can automatically generate thousands of calls in real-world conditions, looking at everything from the switch to the IVR to back-end databases and CTI screen pops. As a managed service, Empirix's Hammer On-Call makes it easy and practical for any contact center to begin proactively testing. We're glad to include Empirix on the Product of the Year list yet again and look forward to seeing continued innovation from the company."

"We're thrilled to have received another Product of the Year Award from Call Center Magazine," said Phil Odence, Vice President, Business Development at Empirix. "New technologies, such as VoIP and speech analytics, and trends like centralization and virtualization continue to drive the transformation of the contact center. Testing and monitoring will play essential roles in helping organizations deploy with confidence."

About Empirix

Empirix helps organizations adopt complex communications solutions with confidence. We combine the industry's deepest knowledge of telecommunications and self-service applications with award-winning testing and monitoring solutions to ensure our customers realize the promise of their technology investments. Empirix is the only company with expertise that spans the evolution of these advanced technologies across multiple markets -- from testing in R&D labs through monitoring the end-user experience. For over a decade, thousands of quality-conscious network equipment manufacturers, service providers and enterprises worldwide have trusted Empirix to reduce the time and cost of integrating new technologies into existing environments. Visit www.empirix.com.

Empirix and Hammer are trademarks or registered trademarks of Empirix Inc. in the United States. All other trademarks contained herein are the property of their respective owners.

Contact Information