SOURCE: Aberdeen Group, a Harte-Hanks Company

July 11, 2007 13:00 ET

Employee Performance Management Strategies Associated With Greater Profitability and Employee Retention

Best-in-Class Companies Experience Better Performance Results Than Other Companies

BOSTON, MA--(Marketwire - July 11, 2007) - Companies implementing a Best-in-Class Employee Performance Management (EPM) solution experienced revenue and income growth rates greater than average, and had lower levels of employee turnover, according to a new report from Aberdeen, a Harte-Hanks Company (NYSE: HHS). The latest Human Capital Management (HCM) benchmark report from Aberdeen, titled "Enhancing Operational Results with Employee Performance Management," also found that companies do not need to use EPM solutions to be considered Best-in-Class, but companies using a technology solution significantly outperformed their peers and exceeded Best-in-Class performance. Companies using a technology solution were also three times more likely to be satisfied with their employee performance management process than those using a manual solution.

"While 95% of companies regularly conduct performance reviews, only 11% indicate that they are very satisfied with the current process," said Allison Stamm, research analyst, Aberdeen. "This indicates a real need to better align the overall goals of the process with the actual implementation of the solutions being used in order to obtain all the ancillary benefits."

Survey results show that the firms enjoying Best-in-Class performance shared several common characteristics with respect to employee performance management. Best-in-Class companies: are more likely to provide tools to assist with the process of managing and developing employees, aggregate, summarize, and regularly report on results and measures, and monitor the performance of teams and work groups, as well as individuals.

Three principle barriers stand in the way of implementing an employee performance management solution: the perceived cost of the solution, an insufficient time to implement, and a lack of awareness around potential solutions -- noted as the leading challenges for not implementing an employee performance management strategy.

This report is made available to the public through the underwriting of: Beeline and SilkRoad Technology.

To obtain a complimentary copy of the report, visit:

About Aberdeen Group, a Harte-Hanks Company

Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to

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