November 26, 2012 12:31 ET
TORONTO, ONTARIO--(Marketwire - Nov. 26, 2012) - The Tourism Industry Association of Ontario (TIAO) has partnered with the Government of Ontario through the EnAbling Change Program to focus on raising awareness and training Ontario business owners and managers in the tourism and hospitality industry on the Accessibility Standard for Customer Service.
The tourism and hospitality industry is dedicated to providing excellent customer service. The quality of customer service is often the differentiator when guests select a business to frequent. In the next 20 years, an aging population and people with disabilities will represent 40 per cent of total income in Ontario -- that's $536 billion. Making sure all Ontarians have accessible customer service is not only the right thing to do, it makes good business sense.
Providing accessible customer service can be as simple as making some small changes and training staff to serve customers of all abilities. The TIAO has developed an awareness presentation, a half-day industry workshop as well as a condensed 60 minute webinar to help businesses get started. These sessions are available to equip owners and managers with training and tools to effectively train their staff on the requirements of the Accessibility Standard for Customer Service and to file their compliance reports.
The goal for this initiative is to reach small and medium sized businesses in Ontario's tourism and hospitality industry.
The Tourism Industry Association of Ontario is the umbrella organization for the 60 leading associations, destination marketing organizations and regional tourism organizations serving Ontario's diverse tourism industry.
Current EnAbling Change webinar training dates are December 13, 19 and January 15 and 24, 2013.
To register for a webinar or to schedule a workshop for yourorganization or for further information, please contact:Lisa HemsProject Manager 416483-1691 ext. 223
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