SOURCE: Enacomm, Inc.

October 01, 2014 09:45 ET

Enacomm Inks Deal With SafeAmerica Credit Union to Provide a Customer Self and Assisted-Service Solution

Helps SafeAmerica Provide Its Members With Unparalleled Service to Enhance Member Attraction and Retention

TULSA, OK--(Marketwired - Oct 1, 2014) - Enacomm, Inc., a leading provider of intelligent customer interactions technology, today announced that it has inked a deal with SafeAmerica Credit Union. SafeAmerica will be utilizing Enacomm's financial suite, including Interactive Voice Response (IVR) technology.

"Integral to our mission is exceeding members' expectations with superior personal service and convenient means of access to financial products and services," said Barry Roach, President & Chief Executive Officer of SafeAmerica. "Enacomm's next-generation technology enables us to achieve these goals with personalized self and assisted-customer service that makes it quick and easy for our members to find the answers they need."

Enacomm recently became a Recognized Vendor of credit union core processor Corelation, paving the way for Enacomm's new relationship with SafeAmerica. Enacomm and Corelation have teamed up to help SafeAmerica provide its members with unparalleled service to enhance member attraction and retention.

"SafeAmerica's values are built upon the aim to create lifelong relationships with its members," noted Enacomm CEO Michael Boukadakis. "Enacomm's advanced technology helps credit unions increase member loyalty and retention with positive, painless customer service experiences. We're proud to equip SafeAmerica with the tools it needs to fulfill its commitment to service excellence."

Enacomm's self-service and assisted-service solutions -- delivered as hosted, on-premise, or on-demand services through the cloud -- also help credit unions strengthen their own financial well-being by reducing costs. The typical assisted-service call costs an organization about $2.50 while the average self-service call runs less than $0.13.

SafeAmerica Credit Union will put Enacomm's financial suite to use, benefiting its 25,000 members across six public and two company branches in the San Francisco Bay Area. The financial suite includes an IVR system and, for example, enables outbound alerts and notifications.

For more information on the personalized, multimodal customer self-service and assisted-service solutions that Enacomm provides to credit unions and other financial institutions, go to www.enacomm.net.

About Enacomm

Enacomm is a leading provider of innovative, interactive and intelligent customer self-service and assisted-service solutions. A frontrunner in interactive voice response (IVR) technology, Enacomm solutions are delivered as hosted services or on-demand through the cloud. The company's customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Financial/Credit Union, Prepaid/Cash Card, Health Care and Utilities industries. Utilizing web, mobile, SMS texts, email, voice and other communication technology channels, Enacomm helps organizations provide customers with a superior, multi-modal self-service experience. Enacomm processes more than 1,000,000 voice calls, SMS texts, emails and automated data transactions every day.

About SafeAmerica Credit Union

SafeAmerica is a $310 million community-chartered Credit Union, organized under regulatory laws that are monitored and enforced by the California Department of Financial Institutions. Originally chartered in 1953 to serve the employees of Safeway Inc., SafeAmerica operates in Northern California principally in the San Francisco Bay Area with branches in Pleasanton, Pleasant Hill, Antioch, Hayward and Oakland. SafeAmerica serves the California counties of Alameda, Contra Costa, San Mateo and Santa Clara as well as numerous employer groups including Financial Fitness Association.

Enacomm® is a registered trademark of Enacomm, Inc.

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