TULSA, OK--(Marketwired - Jul 19, 2013) - Enacomm, Inc., a leading provider of voice processing infrastructure, applications and services that optimize customer call interactions, today announced that Michael Kirk will join the Company as Vice President of Business Development, Channels and Alliances. An Information Technology (IT) and services veteran, Kirk has achieved success and leadership in Sales, Sales Management and Business Development for Interactive Voice Response (IVR), Software as a Service (SaaS), Customer Relationship Management (CRM) and call center technologies for over 25 years.
"Michael Kirk is a Renaissance Man of telecommunications technology with decades of hands-on experience spanning the customer management, wireless, financial services and technology manufacturing industries," said Michael Boukadakis, founder and chief executive officer of Enacomm. "His track record dovetails perfectly with Enacomm's commitment to excellence in customer self-service and assisted-service solutions."
Kirk, who has facilitated business globally with Fortune 100 to Fortune 1000 companies, works with C-level executives and technical staff alike. Before joining Enacomm, he most recently served as Director of Sales for North America Reseller Channels and Alliances at Convergys, which is focused on CRM. In the same marketplace, Kirk held the position of Vice President of Sales for the Americas at Evolutionary Technologies International, Inc. A practiced expert on Interactive Voice Response (IVR) systems and data integration, Kirk has also worked with Intervoice, Edify Corporation and Applied Voice Technology.
"Enacomm is a proven fixture in the fabric of enterprise communications solutions, and its continuing innovation has secured its spot as a frontrunner in the industry," explained Kirk. "I'm excited to become part of such a dynamic team of true subject matter experts that have been key players in driving the evolution of voice self-service solutions."
Kirk's official start date is August 1, 2013.
To learn more about Enacomm, go to www.enacomm.net.
Enacomm is a leading provider of voice processing infrastructure, applications and services that optimize customer call interactions. It is part of a group of specialized companies focused on interactive voice and customer service solutions that, since 1986, has helped clients deploy customer self-service and assisted-service solutions that rapidly intake, automate and process high numbers of spoken, data or touch-tone requests. As a frontrunner in Interactive Voice Response (IVR) technology, Enacomm's customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Prepaid/Cash Card, Financial, Health Care and Utilities industries. Enacomm solutions are designed to be flexible, configurable, cost-effective, and can be delivered as hosted services, on-premise customer deployments, or through "on-demand" cloud-based technologies. Enacomm has deployed more than 800 systems and processes more than 1,000,000 conversations and automated transactions every day.
Enacomm® is a registered trademark of Enacomm, Inc.