SOURCE: Enacomm, Inc.

August 26, 2014 09:15 ET

Enacomm Teams Up With Credit Union Core Processor Corelation

Shows Credit Union Community How Intelligent Customer Self-Service Technology Can Help Cut Costs, Attract and Retain Members

TULSA, OK--(Marketwired - Aug 26, 2014) - Enacomm, Inc., a leading provider of intelligent customer interactions technology, today announced that it has become a Recognized Vendor of credit union core processor Corelation. A financial software company, Corelation focuses on developing a state-of-the-art core system with data services that meet the technological needs of credit unions today.

"We are happy to join forces with Corelation to help credit unions provide their members with service that lays the foundation for a lifelong relationship," said Enacomm CEO Michael Boukadakis. "Enacomm's next-generation, customer self-service technology makes it possible for these financial institutions to engage with patrons in a more personal, efficient way."

Enacomm was recently a silver sponsor of Corelation's 2014 Client Conference, where it showed the credit union community how predictive analytics and an advanced decisioning engine can help attract and retain members with interactions tailored to patrons' individual needs. In addition to improving loyalty and increasing member retention, Enacomm's self-service and assisted-service solutions, delivered as hosted or on-demand services through the cloud, help organizations cut costs. The average assisted-service call costs an organization $2.50--20 times as much as the average self-service call.

"A growing number of people now prefer the efficiency of customer self-service options over speaking with a live agent," explained Boukadakis. "To meet this rising demand and stand out from the competition, credit unions can create intelligent interactions across all contact channels, so members can easily complete transactions and get the information they need."

To learn more about the personalized, multimodal self-service voice and data processing products and services that Enacomm provides to the financial industry, visit www.enacomm.net.

About Enacomm

Enacomm is a leading provider of innovative, interactive and intelligent customer self-service and assisted-service solutions. A frontrunner in interactive voice response (IVR) technology, Enacomm solutions are delivered as hosted services or on-demand through the cloud. The company's customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Financial/Credit Union, Prepaid/Cash Card, Health Care and Utilities industries. Utilizing web, mobile, SMS texts, email, voice and other communication technology channels, Enacomm helps organizations provide customers with a superior, multi-modal self-service experience. Enacomm processes more than 1,000,000 voice calls, SMS texts, emails and automated data transactions every day.

About Corelation
Based in San Diego, CA, Corelation is the innovative core processor for today's credit union. This open solution is a member-centric system that empowers credit unions to offer the best member service possible, enhancing their value for member attraction and retention. In terms of industry experience, Corelation's staff has dedicated their careers to creating core systems and providing unparalleled client service. For more information, visit www.corelationinc.com.

Enacomm® is a registered trademark of Enacomm, Inc.

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