SOURCE: Enacomm


October 16, 2017 09:00 ET

Enacomm to Elevate Bank Independent Customer Experience with AI Assisted Banking

Demonstrating AI assisted banking at Jack Henry Annual Conference in Nashville this week

NASHVILLE, TN--(Marketwired - Oct 16, 2017) - Bank Independent customers will soon be able to safely and securely access their bank account information and conduct financial transactions in real-time with only the sound of their voices. Enacomm, Inc., a leading provider of intelligent interactions and customer authentication technologies for banks, credit unions and credit card companies, is adding artificial intelligence (AI) assisted banking to the list of products and services it delivers to Bank Independent, which includes a hosted, dynamic interactive voice response (IVR) solution.

"AI assisted banking is a natural extension of Enacomm's intelligent self-service solution for Bank Independent, particularly as the popularity of Alexa, Cortana, Siri and Google Home is rapidly climbing," commented Enacomm CEO Michael Boukadakis. "Enacomm's data analytics tool (4CAST) is already plugged into Bank Independent's core provider making individualized, intelligent customer voice interactions via speech-activated assistant devices immediately possible."

Enacomm's products and services work with financial institutions' core providers. Bank Independent's adoption of AI assisted banking will further integrate with its existing use of ViA®, a powerful analytics tool that improves the IVR experience, as well as an Enacomm-hosted dashboard that maximizes IVR capabilities and unifies customer communications across all interaction channels.

"Smartly applying data intelligence helps us to meet our commitment of providing an engaging customer experience, which is key to customer satisfaction," explained Kelly Burdette, VP Electronic Delivery at Bank Independent. "Enacomm provides us with modern technology to meet our customers' demands for convenience and security, enhanced by advanced data analytics to exceed their expectations for personalization."

Bank Independent will roll out Enacomm's AI assistant banking technology in early 2018 for conducting secure transactions and accessing financial account information, allowing customers to review transactions, receive information about their checking and savings accounts, and more.

To further combat security concerns, Bank Independent will be evaluating Enacomm's biometric technology, which can authenticate customers using the company's secure voice biometrics solution Enacomm Voice Authentication (EVA). More reliable than fingerprint scanning, EVA enables real-time member identification with a 99.99% success rate and adds the most crucial security layer for multi-factor authentication. In combination with EVA, Enacomm uses a custom security code to prevent unauthorized voice access. All transactions are encrypted and no one -- not even the cloud providers of the Virtual Personal Assistants -- can access them.

"Enacomm is excited to give Bank Independent customers another preferred channel to quickly and easily find answers to their simple questions," added Boukadakis. "This allows customer service representatives, in person and by phone, to focus more on the customer and create deeper relationships." 

Enacomm will be demoing AI assisted banking at Booth 446 at JAC 2017, the Jack (Henry) Annual Conference in Nashville, TN, October 16-19, 2017.

For more information on Enacomm's AI assisted banking, visit

About Enacomm

Enacomm is a leading provider of innovative, interactive and intelligent customer self-service and assisted-service solutions. A frontrunner in interactive voice response (IVR) technology, Enacomm solutions are delivered as hosted services or on-demand through the cloud. The company's customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Financial/Credit Union, Prepaid/Cash Card, Health Care and Utilities industries. Utilizing web, mobile, SMS texts, email, voice and other communication technology channels, Enacomm helps organizations provide customers with a superior, multi-modal self-service experience. Enacomm processes more than 1,000,000 voice calls, SMS texts, emails and automated data transactions every day. To learn more about Enacomm, go to

About Bank Independent

Since 1947, Bank Independent has taken pride in serving the customers who count on us to be there for them when they need us most. With 28 branches across north Alabama, we're committed to making a positive difference in people's lives by providing a quality product at a fair price delivered with exceptional service. As a local community bank, we believe in building relationships that run deep and that last. All of our employees reside in our local communities, and believe in giving back through investing money and through our volunteering efforts. To become part of a bank that is Radically Original in all that it does, visit us at

Enacomm® and ViA® are registered trademarks of Enacomm, Inc.

Alexa is a trademark of, Inc. or its affiliates. Siri is a trademark of Apple, Inc. Cortana is a trademark of Microsoft Corporation. Google Home is a trademark of Google Inc.

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