Energy Savings Group

Energy Savings Group


May 15, 2009 10:00 ET

Energy Savings Group Awarded the Silver Contact Center Employer of Choice® Certification Award for 2009!

MISSISSAUGA, ONTARIO--(Marketwire - May 15, 2009) - Energy Savings Group (ESG), a leading North American energy retailer is pleased to announce that its contact centre operation in Mississauga has been awarded the prestigious 2009 Silver Contact Center Employer of Choice® (CCEOC) certification for a second consecutive year.

The CCEOC certification award is the industry standard for recognizing and branding people-centric contact centers. Recognition as a certified Contact Center Employer of Choice® identifies Energy Savings as one of the best call centers to work for in North America.

Highly positive employee opinion results reflect a strong ESG customer service center that "continually strives for customer service excellence... effectively communicates corporate goals and vision and... encourages fun and enjoyment." These results highlight ESG as a company that strives to foster an exceptional work environment with a focus to attract, retain and engage high performing, motivated and culturally aligned employees.

"Energy Savings Group is committed to being an employer of choice." said Jeff Doran, President, CCEOC Inc - administrator of the program. "Maintaining this designation is not easy to do, particularly in a company that is growing as quickly as Energy Savings. Employees should feel very proud of their accomplishment. Being recognized as a Contact Center Employer of Choice® identifies Energy Savings Group as a progressive organization and a preferred employer."

"I take great pride in our CCEOC certification which stands as a testament to the enthusiasm and dedication of our employees to delivering a superior customer service experience," said Ken Hartwick, Chief Executive Officer of Energy Savings Group. "We will continue to leverage opportunities and pursue improvement initiatives that further promote employee engagement, pride and satisfaction."

Designation levels - Bronze, Silver, Gold and Platinum - of the certification program are based upon employee opinion, which serves to provide organizations with front light insight on employee engagement, pride, commitment and performance. More than 240 employees from its Mississauga, Ontario Customer Service division participated in the assessment. Through the programs' in-depth reporting and analysis, key decision makers gain a clear understanding of important employee motivation and satisfaction drivers as well as areas for improvement.

About Energy Savings Group:

Energy Savings Group is one of North America's leading electricity and natural gas retailers with offices in British Columbia, Alberta, Manitoba, Ontario and Quebec in Canada, and Texas, Illinois, Indiana and New York in the U.S. Through its affiliates under its parent, Energy Savings Income Fund, a publicly traded Income Trust (TSX:SIF.UN), ESG provides over one million residential, small to mid-sized commercial and small industrial customers with the peace of mind that comes from knowing that they are protected from energy price volatility.

About CCEOC Inc.:

CCEOC Inc. oversees the administration and delivery of the Contact Center Employer of Choice® Certification and Development program for regional, national and international contact centers. CCEOC consultants work with corporate clients to assess, develop and advance CCEOC status and provide innovative programs to help build high-morale, high-performance operations. For more information on the Contact Center Employer of Choice® certification program or to find out more about CCEOC Inc.'s education and development services, email or call 416 886-7007.

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