SOURCE: Enghouse Interactive

Enghouse Interactive

November 04, 2014 09:00 ET

Enghouse Interactive Showcases Latest Advancements to Contact Center Portfolio at ICMI Contact Center Demo & Conference in Chicago

CHICAGO, IL--(Marketwired - Nov 4, 2014) - (BOOTH 614) - Enghouse Interactive, developer of a comprehensive portfolio of unified communications and contact center solutions, today that announced that would showcase its award-winning solutions at the 2014 ICMI Contact Center Demo and Conference in Chicago. To be held from November 3-5, 2014, this event provides industry professionals with an opportunity to sharpen their skills, network with peers, and learn first-hand about technology trends and services available to improve their centers.

Enghouse Interactive provides software and services to deliver great customer communications. Its solutions ensure that when a customer connects with an organization's service, helpdesk or sales team, their needs are resolved quickly and efficiently, whether by phone, email, SMS, social media chat, IVR, or self-service web interface. Every day, Enghouse Interactive helps its more than 10,000 small, medium and enterprise clientele, and their 1,000,000+ users across the globe, to synchronize the service experience across all touchpoints.

On display (BOOTH 614) will be the latest advancements to Enghouse Interactive's expansive portfolio, including Enghouse Interactive Contact Center: Enterprise 9.0 (CCE). CCE is a scalable multi-channel contact center platform for medium and large size enterprises that is highly adaptable, can be deployed on premise or in private and hybrid cloud configurations, and enables organizations to deliver a superior customer experience via their subscribers' preferred choice of communication, including Voice, Email, Fax, SMS, Web, Social and IVR.

CCE 9.0, the most recent iteration of this powerful resource, offers agents a new application with which to interact directly with customers, a lightweight user interface mode for lower compute- resource footprint, as well as myriad enhancements to existing features and functionality. Very important to note, is that unlike other offerings, CCE is PBX agnostic and integrates seamlessly with any telephony infrastructure. It boasts the highest possible availability, carrier-grade stability and redundancy, which mitigate the risks of downtime in a cloud environment.

"We look forward to networking with some of the industry's brightest minds and demonstrating how our solutions can help improve operations within their contact center environment," said Scott Logan, Enghouse Interactive director of marketing.

Conference attendees will have an opportunity to meet with Enghouse Interactive representatives by visiting BOOTH 614 where they can learn more about Enghouse Interactive's portfolio, upcoming advancements, and see a demonstration.

Contact Center Demo & Conference expects over 1,000 customer service professionals, along with 75+ speakers and 70+ exhibitors. Focusing on the most current topics of the industry, the conference provides over 120 hours of practical, unbiased education, including in-depth case studies, along with numerous networking opportunities. More information on this event can be found at

Enghouse Interactive
delivers technology and expertise to maximize the value of every customer interaction. The company develops the most comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company's international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol " ESL." Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio, and Zeacom.

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