Datapulse

Datapulse

April 19, 2011 04:01 ET

Enhance Customer Service Delivery with Datapulse Call Recording

Delivering Support for Microsoft Lync Server 2010

READING, UNITED KINGDOM--(Marketwire - April 19, 2011) -Datapulse, an Enghouse Systems (TSX:ESL) company today announced the availability of Datapulse Call Recording, release 4.0, which includes expanded support for Microsoft Lync 2010. With call recording underpinning the quality and maintenance of front line service in operator and contact centres, the latest release of Datapulse Call Recording provides the enterprise with greater functionality to manage the delivery of customer service excellence.

Datapulse Call Recording can transform how businesses manage their customer service delivery by providing managers with the tools to improve their customer service, aid in staff training and support dispute resolution whilst enhancing employee productivity, drive cost savings and meet compliance obligations for an organisation.

"Microsoft is pleased to be working with Datapulse in delivering customers a comprehensive unified communication solution," said Yancey Smith, Director, Product Management, Lync, Microsoft. "The powerful combination of the Datapulse Call Recording solution, powered by Telrex, and Microsoft Lync delivers to the market a customer-centric workforce optimisation solution."

Datapulse Call Recording is an easy to use, web-based solution, providing the enterprise with an IP based call recording and monitoring tool designed to maximise investment in their existing infrastructure and the Lync platform. Datapulse Call Recording software records and monitors telephone calls from anywhere on the network and runs on Windows servers, and features the innovative distributed-services software architecture for enterprise scalability, high reliability and ease of use. The software enables enterprises to obtain greater insight into their business operations through ad hoc and total recording, silent monitoring and integrates with business applications.

Datapulse Call Recording is powered by Telrex, part of the Enghouse Systems Ltd group of companies.

About Datapulse

Datapulse has been a leading developer of communications applications for over 25 years and provides a range of unified communications applications that improve person to person communications throughout the enterprise. Datapulse products and services are sold and supported globally, through a network of experienced UC business partners. Datapulse is part of the Enghouse Group of companies. For further information, visit http://www.datapulse.com.

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