SOURCE: Enigma

December 04, 2007 08:30 ET

Enigma Makes It Easy for E-Z-GO Dealer Network

Enigma Software Improves Aftermarket Sales Processes for Leading Golf Car and Utility Vehicle Manufacturer

BURLINGTON, MA--(Marketwire - December 4, 2007) - Enigma Inc., the leader in aftermarket service and support technology, today announced that E-Z-GO has implemented the Enigma InService EPC (electronic parts catalog) solution to improve dealer satisfaction and increase aftermarket sales. E-Z-GO, the largest manufacturer of golf cars in the world, has more than 500 dealers in its network nationwide. InService EPC provides all relevant product information -- part catalogs, service bulletins, equipment specifications, product collateral, etc. -- filtered according to serial number allowing E-Z-GO parts managers and maintenance technicians to serve customers more efficiently and consistently.

Prior to implementing the Enigma InService EPC solution, E-Z-GO primarily distributed printed catalogs and CDs. The company outsourced a standalone online catalog that did not link to key back-office applications. By providing a comprehensive publication environment where E-Z-GO can assemble their parts, product and service information into an online/offline (Web/DVD) solution, Enigma has enabled the company to create, update and distribute its dealer support materials without external support. This not only reduces the cost of creating catalogs, but also gives E-Z-GO control over the update process, ensuring its dealers always have the most current information. For those dealers requiring printed collateral, the InService EPC solution includes unique technology allowing parts, product and service information to be combined and printed as a complete book and/or set of manuals.

InService EPC ensures that E-Z-GO dealers will receive updated product information within a matter of minutes rather than the three to six month lag they had with the old process. Furthermore, with a direct integration to the internal order processing systems, E-Z-GO expects dealers to deliver faster, higher quality service resulting in improved customer satisfaction and an increase in parts sales. Finally, with InService EPC, E-Z-GO is positioned to save thousands of dollars in annual printing and outsourcing costs.

"Given their extensive dealer network and large parts database, E-Z-GO is an ideal customer for InService EPC," said Jonathan Yaron, CEO of Enigma. "InService EPC is the critical link between E-Z-GO and their dealer network. This will greatly improve their business as it helps their dealers and internal sales staff to quickly locate and order the parts and equipment they need to support E-Z-GO customers. We are pleased to provide them with a single, easy-to-use application that is integrated with their existing infrastructure."

About E-Z-GO

E-Z-GO is a leading manufacturer of utility vehicles, including the #1 golf car in the world. E-Z-GO boasts the largest sales and service network in the industry, with more factory branch locations and independent distributors than any other manufacturer. E-Z-GO is a division of Textron, a global, multi-industry company with market leading operations in aircraft, automotive, industrial, and finance. For more information, visit

About Enigma

Enigma is the only software company delivering a product suite that improves the profitability of installing, operating and maintaining complex equipment. Enigma's unique products integrate with product lifecycle management, supply chain management, enterprise resource planning and other enterprise applications, providing a dynamic encyclopedia of service, parts and diagnostic information that captures technicians' expertise and manages an optimal service and support workflow. By turning service and support into business opportunity, Enigma maximizes customers' profits through improved workforce productivity, parts logistics and equipment uptime. For more information visit

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