SOURCE: Enkata

July 14, 2008 08:00 ET

Enkata Appoints Mark Mullaney as Vice President of Sales

Industry Veteran Brings 25 Years of Sales Leadership Experience to Enkata's Global Sales Team

SAN MATEO, CA--(Marketwire - July 14, 2008) - Enkata, a leading provider of performance management software, today announced that seasoned industry veteran Mark Mullaney has joined the Company as vice president of sales. With 25 years of technical sales experience, Mullaney will be responsible for spearheading Enkata's worldwide sales strategy and execution.

"As more organizations adopt performance management strategies to improve their customers' experience, Enkata has emerged as a leader in the industry. With Mark joining our management team, we expect to grow this success even further," said Dave Stamm, president and CEO of Enkata. "Mark has a strong record of building high-performing sales teams that produce concrete business results. We look forward to Mark leading our sales force and helping more organizations realize the benefits of Enkata's performance management solution, including lower operating costs, improved customer satisfaction and a significant return on their investment."

Mullaney joins Enkata from Avaya where he served as vice president of North America application sales, and was responsible for the sale of strategic applications in the call center and unified communications portfolio. Prior to Avaya, Mullaney was vice president of global sales planning and enablement at Symantec and he played a key role in the post-acquisition integration of the VERITAS sales organization into Symantec. Mullaney also held a senior sales leadership role at StorageNetworks, where led his sales team to achieve more than 50 percent revenue growth quarter over quarter.

"This is an exciting time to join Enkata. The Company's award-winning performance management solution is proven to deliver organizations the actionable metrics they need to provide superior customer service and experience measurable results," said Mullaney. "As the contact center continues to evolve its role as the customer support hub to include sales operations, Enkata's software-as-a-service solution enables organizations to quickly and efficiently maximize these new opportunities. I look forward to contributing my expertise and leadership to Enkata's ongoing success and expanding the implementation of our solutions worldwide."

As Mullaney joins Enkata, the Company and its customers continue to experience a landslide of industry praise. In DMG Consulting LLC's "2008 Contact Center Performance Management Market Report," Enkata earned top scores in product, implementation, service and maintenance, training and professional services categories, as well as the highest scores for customer satisfaction. In the past year, Gartner named Enkata a "Cool Vendor," and Customer Interaction Solutions magazine awarded the Company both a 2007 Product of the Year Award and 2008 CRM Excellence Award. Using Enkata solutions, Chase Card Services also earned a CRM Magazine 2008 CRM Service Elite Award and a Ventana Research Performance Management Leadership Award.

About Enkata

Enkata is the market and technology leader in Software-as-a-Service (SaaS) Performance Management for customer operations. Enkata's analytics-powered applications combine best-practice metrics, personalized dashboards, decision analytics and integrated workflow to improve the effectiveness of organizations' contact and claim centers every minute, every day. Fortune 500 companies choose Enkata for advanced analytics, proven ability to eliminate rework and SaaS delivery model.

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