SOURCE: Enkata

December 12, 2007 08:00 ET

Enkata Receives 2007 Product of the Year Award Presented by Customer Interaction Solutions® Magazine

Enkata's Performance and Talent Management Solution Is Honored for Its Outstanding Innovation Improving Contact Center Performance

SAN MATEO, CA--(Marketwire - December 12, 2007) - Enkata today announced that its On-demand Performance and Talent Management Solution has received a 2007 Product of the Year Award from Technology Marketing Corporation's Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.

The Enkata On-demand Performance and Talent Management Solution is specifically designed to improve performance, reduce the amount of rework and provide the next-best actions to improve the effectiveness of customer-focused operations such as contact centers. With Enkata, organizations gain actionable advice to improve their first contact resolution, in turn, increasing customer satisfaction and cutting costs.

"We are honored to receive the prestigious 2007 Product of the Year Award for Customer Interaction Solutions magazine. This recognition underscores Enkata's leadership position for providing rework solutions that help organizations to meet productivity and customer service goals and objectives," said David Stamm, president and CEO, Enkata.

"Enkata has proven it is committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor its hard work and accomplishments and look forward to more innovative solutions from Enkata in the future," said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions. "For 10 years, Customer Interaction Solutions magazine has been recognizing companies that have demonstrated excellence in technological advancement and application refinements."

The 10th Annual Product of the Year Award winners will be featured in the January 2008 issue of Customer Interaction Solutions magazine.

For more information about the Customer Interaction Solutions' 2007 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About Enkata

Based in San Mateo, Calif., Enkata is a leading provider of on-demand performance and talent management solutions for customer operations. Enkata is the only solution that combines best-in-class analytics and workflow to guide managers to the next best actions to improve performance and eliminate rework. Enkata's solution enables large service organizations to increase their profitability and boost the productivity of their employees. Today, leading Global 2000 companies rely on Enkata to better manage their operations. For more information, visit www.enkata.com or call (650) 227-6500.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About TMC

Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by alexa.com*, TMCnet serves as many as three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference and Green Technology World Conference. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) For more information about TMC, visit www.tmcnet.com.