SOURCE: Enkata

Enkata

October 03, 2011 07:00 ET

Enkata Secures $4.4 Million in Series C Funding

Momentum Continues for SaaS Analytics Solution Innovator -- Latest Round to Support US Growth and International Expansion

REDWOOD CITY, CA--(Marketwire - Oct 3, 2011) - In a move that further solidifies its leadership position in the customer service space, Enkata, a leading provider of cloud-based analytics solutions, today announced it has raised $4.4 million in series C financing, bringing the total amount of venture capital investment in Enkata to $18 million. The latest round included a new investor, IT Farm Corporation, as well as existing investors including Apex, ComVentures, Sigma Partner and Enkata's CEO David Stamm.

Leading global brands in financial services, insurance, consumer services, health services, and retail industries use Enkata's cloud-based solutions to examine millions of customer transactions each day, helping service organizations to better serve their customers. This new funding will allow Enkata to accelerate its vision for the Customer Journey Cloud, expand its enterprise-class team to better serve a larger portion of the available market, and maintain high standards for customer service and excellence in cloud-based sales and service analytics software.

"Enkata is uniquely positioned to take advantage of market demand for cloud-based analytics solutions that drive deeper insights into the customer experience. We're seeing tremendous pull in the marketplace for SaaS solutions for both customer facing sales and service contact centers and back office claims," said David Stamm, president and CEO of Enkata. "Our customers are committed to get it right the first time for every sales and service request, and with the Enkata Customer Journey suite, they have produced impressive, tangible results."

With the combination of its proprietary analytics and SaaS foundation, Enkata is the only solution that provides a holistic view of the customer journey and an operation's performance. Enkata's Customer Journey Cloud is a set of analytics-powered applications that combine best-practice metrics, personalized dashboards, decision analytics and integrated workflow to improve the effectiveness of contact and claim centers. Fortune 500 companies choose Enkata to maximize the value of every customer interaction, deliver better service, control costs, and generate revenue.

"We recognize that Enkata is delivering a very unique and powerful solution that enables customer-centric organizations to run at full potential," said Morio Kurosaki at IT Farm. "After reviewing the competitive field, we believe Enkata is best positioned to address the needs of companies across the globe to improve every service interaction. The management team at Enkata has a proven track record of building companies that last and can build a premier international brand in a new and emerging space. We believe the Customer Journey Cloud is an exciting market space to watch."

About Enkata
Enkata is a leader and innovator in cloud-based customer experience analytics. Our solutions give customer-centric companies visibility into the entire customer experience across each customer touchpoint -- social, self-service, live assistance, and retail sales and service operations. Customers achieve impressive gains in customer service industry rankings while reducing the cost to service each account. Enkata's Customer Journey Cloud is a set of analytics-powered solutions that capture unstructured data from voice and desktop sources used to improve operational process and employee performance. Fortune 100 companies trust Enkata to examine millions of customer interactions each day ensuring that each is delivering value to their customers. For more information, please visit www.enkata.com.

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