SOURCE: African Business Review

African Business Review

January 28, 2011 15:04 ET

Ensuring Customer Satisfaction and High Standards at East London Airport in This Month's African Business Review

SAN DIEGO, CA--(Marketwire - January 28, 2011) - East London Airport believes the customer is the number one priority, guaranteeing passengers a pleasant and enjoyable travelling experience in this month's African Business Review.

Airport manager Michael Kernekamp believes the airport's 'end-to-end' process is hugely important for customer satisfaction. "From arriving, parking, queuing time at check-in and time before boarding, to arriving, collecting baggage, going through passport control and leaving the airport are all top priorities."

This strategy of improving quality has led the company to join the ACI (Airport Council International), whose research department produces data that helps airports benchmark their operational statistics to industry standards.

Technology sits at the centre of the airport's intention to improve its service with quality management systems, self check-in services, wifi in the airport terminal and flight information display systems.

Kernekamp says: "Alongside this, we believe investing in our people. We believe in people development that includes appointing, improving and retaining the right people."

Read the full article here.

About East London Airport

East London Airport was established in 1993 as part of the Airports Company South Africa along with four international airports; Cape Town, Durban, Pilanesberg and Johannesburg as well as five domestic airports; Bloemfontein, Port Elizabeth, Kimberley, Uppington and George. Between 20 and 30 flights land at East London Airport each day with 346,000 people welcomed each year.

About African Business Review

African Business Review is a leading digital media source of news and content for C-level executives focused on business and industry-specific news throughout Africa. Through its digital magazine, online website, daily news and weekly e-newsletter, African Business Review helps executives stay up-to-date with the most fundamental operational issues in demanding and ever more competitive global business sectors. For more information, contact 1-760-827-7800 or visit

Contact Information

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    Isaac Hamza
    African Business Review
    Telephone: +44 (0) 1603 217 553
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