SOURCE: UserVoice


February 12, 2015 07:04 ET

Enterprise Demand Supercharges UserVoice Growth

UserVoice Sees 115% YOY Enterprise Revenue Growth in 2014

SAN FRANCISCO, CA--(Marketwired - Feb 12, 2015) - UserVoice, the complete platform for managing in-app user engagement, feedback, and support, today announced explosive growth led by enterprise demand from companies such as Intuit, Microsoft, AVAYA, Rackspace, and Nokia. In an increasingly connected world an era of entitled customers has emerged; collecting customer feedback can no longer be an afterthought and companies big and small are beginning to embrace feedback as an irreplaceable tool. UserVoice will continue to build on its growth and expand its features and functionalities to better serve enterprise companies looking for a viable source of customer feedback to fuel informed, customer-centric product decisions in 2015.

In the last year we've seen a meaningful shift and the overwhelming demand for better customer data and meaningful direct feedback has come primarily from product managers. "UserVoice provides instant feedback and data from our customers," said Nicole Willis, Product Feedback, Reporting & Analytics Manager at Rackspace. "Data takes the emotion out of decision making and allows our product managers to make the best business decisions under pressure. It's proven to be a very valuable tool for us."

UserVoice 2014 Growth Statistics:

  • 136% growth in mobile sessions in the last 6 months of 2014.
  • 205% YoY growth in in-app usage.
  • 115% YoY growth in enterprise accounts.
  • 106% YoY growth in number of tickets handled per month.

"UserVoice has made huge progress this year as companies embrace the value in ongoing customer feedback beyond simple support-oriented discussion," said Richard White, CEO and founder of UserVoice, "Bringing product managers and customers closer gives companies the ability to build better products. Frankly, we're even more excited about what's coming in 2015 -- major platform updates and a whole slate of new tools for the enterprise product teams that are already rapidly adopting UserVoice."

In 2014, UserVoice expanded the platform by adding a number of new capabilities to strengthen the toolkits of enterprise product managers and customer support teams. The newest features help teams increase data collection and eliminate documentation gaps.

  • Dramatic improvements to the end-user experience by updating the in-app feedback collection tools for more seamless integrations.
  • Enhanced reporting capabilities and support performance metrics that allow support teams to identify weaknesses within their knowledge base and documentation.

In early 2014, UserVoice announced a strategic collaboration with Microsoft to integrate UserVoice's platform into Microsoft's Visual Studio Online. Visual Studio Online gives developers and product managers the ability to track projects as they move through engineering cycles and into the hands of customers.

About UserVoice

UserVoice is an embeddable customer engagement platform that users actually want to engage with. Our model of sustainable engagement through in-app customer feedback & support keeps customers happy and gives companies the analytics they need to make smart, data-driven customer experience decisions. Designed for the challenges of social world, the UserVoice platform also enables companies to scale that engagement to millions while maintaining a level of individual personalization the modern consumer expects.

UserVoice is the 2013 winner of the prestigious CRM Idol award, 2014 winner of the CRM Watchlist, and has been named one of America's fastest growing private companies by Inc. 500. Join the more than 160,000 organizations -- including Yahoo, Rackspace, Microsoft, Nokia, Zynga, and HipChat -- that have found a better way to listen to their users' voices.

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